Front Desk Coordinator​/Reception

The key functional responsibility of the Front Desk Coordinator is to manage the first impression of the practice for all patients and guests. As the Front Desk Coordinator is the usually the first interaction a patient or guest has with the practice, displaying the brand value and reputation is of highest importance. The Front Desk Coordinator is responsible for welcoming all new and existing patients and guests to the practice.

This may occur via front desk reception, telephone, email, etc. The Front Desk Coordinator ensures efficient patient flow within the practice and maintains a full appointment schedule. The Front Desk Coordinator will check-in and check-out patients and be responsible for collection of patient fees at time of service. The Front Desk Coordinator is responsible for maintaining the reception area in a way that is consistent with the practice's brand.