Switchboard Operator , Opt. Ss

Position: SWITCHBOARD OPERATOR I, OPT. SS
Job

Requisition

Agency:
Department of Public Health

Office:
Health Protection

Division:
Deputy Director's Office

Posting
-26-0331/ 56321

Posted: 05/20/2026 - 06/04/2026

Class

Title:

SWITCHBOARD OPERATOR I - 44411

Skill Option: UMP Certificate

Bilingual Option:
Spanish

Salary:
Anticipated Starting Salary (Effective 7/1/26) $3,828/month;
Full Range $3,828-$4,883 /month

Job Type: Salaried

Category:
Full Time

County:
Sangamon

Number of Vacancies : 1

Bargaining Unit Code: RC014 Clerical Employees, AFSCME

Merit Comp Code:

THIS POSITION DOES NOT OFFER A REMOTE, HYBRID, OR ALTERNATIVEWORK SCHEDULE.

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the  website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois Department of Public Health is seeking a highly motivated Spanish speaking individual to serve as a Switchboard Operator supporting Environmental Health Programs in the Springfield Office. The position will answer phones, maintain files, and perform general clerical functions to support Health Protection Programs and operations. Responsible for opening, sorting, date stamping, and distributing all incoming mail. The ideal candidate for this position will have excellent organizational skills and strong communication skills.

Benefits Statement

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

* Flexible and hybrid work schedules are available in many program areas (when available and dependent upon position)

* Competitive Group Insurance benefits including health, life, dental and vision plans.

* Pension plan through the State Employees Retirement System

* Deferred Compensation Program - voluntary supplemental retirement plan

* Optional pre-tax programs
-Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)

* 10-25 days of paid vacation time annually (10 days for first year of state employment)

* 12 paid sick days annually which carryover year to year

* 3 paid personal business days per calendar year (pro-rated dependent on start date)

* 13-14 paid holidays per year

* 12 weeks of paid parental leave

* Employee Assistance Program and/or mental health resources

These are just a few of the many perks available to all State employees. For more information about our benefits please follow this link: https://www
2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

* Under direct supervision, serves as the Office's switchboard operator and receptionist.

* Responsible for opening, sorting, date stamping, and distributing all incoming mail.

* Assists Office Programs with simple clerical tasks such as preparing weekly itineraries, folding letters for mass mailings, typing labels for filing, and assisting with filing.

* Assists with preparing the Telephone Usage Certification forms including collecting forms and verifying staff have completed them correctly.

* Speaks and writes Spanish as necessary to address inquiries from Spanish-speaking individuals.

* Attends and completes mandatory knowledge-based and practical training required by the Office of Health Protection standard operating procedure and program requirements.

* Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

* Requires knowledge, skill, and mental development equivalent to completion of four years of high school.

* Requires the ability to speak and write Spanish at a colloquial skill level.

* Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.

Conditions of Employment

* Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the…