Case Manager Assistant

Responsibilities

• Request, obtain, and distribute medical records as needed.
• Perform intake and follow-up with foster parents and appropriate agencies to ensure youth receive necessary services.
• Assist with scheduling medical appointments for assigned youth.
• Answer phones and provide administrative support including faxing, scanning, copying, emailing, and filing records.
• Maintain accurate and up-to-date case files for assigned youth.
• Communicate relevant information to foster parents, medical case managers, medical offices, and DCFS case workers.
• Participate in internal and external audits of case files.
• Complete all required trainings in a timely manner.
• Perform additional duties as assigned.

• Associate degree or a minimum of two (2) years of experience in a healthcare or social services setting required.
• Experience providing services to families with young children preferred.
• Ability to work independently with minimal supervision.
• Strong organizational skills with the ability to prioritize and multitask effectively.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Proficient in Microsoft Office applications and electronic systems, including Word, Outlook, Excel, EHR platforms, and databases.