Careers , Careers ( Executive Assistant

Job Overview

Southwest Airlines is seeking an Executive Assistant to support the VP of Operations Strategy and Implementation in the Southwest Executive Office. The role includes managing calendars, coordinating travel, preparing reports and presentations, and providing high‑level administrative support.

• Understand the business objectives, priorities, and overall strategy of Southwest Airlines.
• Identify problems, evaluate solutions, and determine when executive action is required.
• Coordinate, supervise, and perform administrative services including policy implementation for managers and departments.
• Maintain records and systems for the executive, including legal positions and register conservation.
• Coordinate departmental finances, prepare budgets, and manage expense and staffing issues.
• Strategically manage time, prioritize tasks, and coordinate schedules to ensure effective calendar management.
• Plan and execute internal and external meetings and events, including staff meetings, Board of Directors events, and other significant gatherings.
• Participate in project management, set deadlines, and create or modify presentations as needed.
• Manage mail and other incoming materials, filtering, ordering, and distributing them appropriately.
• Prepare correspondence, messages, and presentations for the executive, handling internal and external communications.
• Administer departmental communications such as memoranda, social media platforms, and executive correspondence.
• Provide relevant materials for managers and prepare meeting agendas.
• Plan and support events for managers and departmental staff.
• Perform additional tasks as directed by leadership.

• General principles of business and management.
• Administrative procedures and systems such as text processing, record maintenance, and office terminology.
• Technical platforms and problem‑solving skills.
• Customer service principles, service quality standards, and customer satisfaction evaluation.
• Project management, time management, and multitasking skills in high‑volume environments.
• Complex travel arrangement negotiation and route planning.
• Exceptional verbal and written communication skills.
• Advanced proficiency with the Microsoft Office suite.
• Prioritization, balancing, and managing competing requests in fast‑paced settings.
• Relationship building across the organization.
• Independent work and teamwork abilities.
• Confidentiality and minimal supervision.

• High school diploma or GED; graduate education is an advantage.
• Intermediate administrative support experience.
• Experience in customer service and project‑related roles.

• Prolonged periods at a workstation or office area.
• Ability to use a computer and office productivity tools efficiently.
• Ability to lift up to 50 pounds and perform other physical tasks such as standing, sitting, and reaching.
• Ability to work in variable environmental conditions, including exposure to noise and vibrations.

• Fly free on Southwest flights for eligible employees.
• Up to 9.3% employer match for 401(k) contributions.
• Annual profit‑sharing contribution opportunity.
• Additional bonus opportunities for eligible leadership and individual contributor roles.
• Additional benefits available at the company’s discretion.

Southwest Airlines is an equal opportunity employer. We continue to look for opportunities to reflect the communities we serve and welcome candidates with various thoughts, backgrounds, and experiences.