Reimbursement Customer Advocat

Job Summary

This position is responsible for answering customer calls, researching cases for potential third‑party involvement, documenting information on the appropriate recovery system, reviewing and distributing voicemail messages and correspondence to the appropriate area, preparing form letters, reviewing claims for payment related to an accident, and spending approximately 90% of the scheduled time on the phone according to business needs.

• Answer customer calls.
• Research cases for potential third‑party involvement.
• Document information on the appropriate recovery system.
• Review and distribute voicemail messages and correspondence to the appropriate area.
• Prepare form letters.
• Review claims for payment related to an accident.
• Spend approximately 90% of the scheduled time on the phone according to business needs.

• High School Diploma or GED.
• At least 2 years of customer service experience.
• Analytical and organizational skills.
• Decision‑making skills.
• Clear and concise verbal and written communication skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs.
• Ability to sit for long periods of time with scheduled breaks.

• Referral preference given to applicants able to take and meet testing criteria.
• PC proficiency, including Word, Excel, PowerPoint, and Lotus Notes.

Base Pay Range: $17.75 – $28.39 per hour. Exact compensation may vary based on skills, experience, and location.

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in using the Careers website or completing the application process, you can call to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website online application process.