Ward Clerk - General Surgery​/Cardiac​/Telemetry Unit 8E

PLEASE BE ADVISED that this position is covered by the collective bargaining agreement between Cook County and the Service Employees International Union Local 73 (SEIU - 73). Pursuant to the collective bargaining agreement, Cook County will exhaust internal eligible applicants prior to considering external applicants. Cook County is assembling a list of qualified candidates for this position that will be considered should the position not be filled with internal eligible applicants.

PLEASE BE ADVISED that this position is covered by the collective bargaining agreement between Cook County and the Service Employees International Union Local 73 (SEIU - 73). Pursuant to the collective bargaining agreement, Cook County will exhaust internal eligible applicants prior to considering external applicants. Cook County is assembling a list of qualified candidates for this position that will be considered should the position not be filled with internal eligible applicants.

LOCATION: JOHN H. STROGER, JR. HOSPITAL
DEPARTMENT: GENERAL SURGERY/CARDIAC/TELEMETRY UNIT 8E
SHIFT: 11:00PM-7:00AM
POSTING SALARY; $22.759- 24.146 - HOURLY Salary is commensurate with years of experience indicated at time of application submittal. Experience not disclosed or documented at the time of application will not be considered for initial step placement.

SEIU- 73 The Ward Clerk provides clerical support to the health care team, patient, family and visitors of John H. Stroger, Jr. Hospital. Contributes to the operation which enhances the efficiency and communications of the unit. Promotes a positive customer–focused environment.

• Receives, greets and directs patient, visitors and hospital personnel providing accurate responses in a friendly and courteous manner.
• Checks visitor’s passes.
• Receives, places and transfers telephone calls using good telephone etiquette.
• Records, communicates and delivers messages accurately and timely to the appropriate person.
• Provides accurate information in a concise, informative manner respecting patient’s right to privacy.
• Observes hospital and unit policy in assisting and directing patient, staff and visitors.

• Notifies Admissions Office of all admissions and transfers upon arrival.
• Remains calm, reassuring and able to provide directions during emergency situations, STAT request and orders.
• Established good rapport and working relationships to foster interdepartmental communications necessary for the delivery of patient care.
• Works in cooperation with co‑workers, nursing personnel, physicians and supervisory staff.
• Pages and locates physicians and other hospital personnel upon request, which may include but not limited to Ancillary services:
  Chaplain, Hospital Police, Interpreter, Social Workers and others.
• Answers telephone and provides general information; refers questions, which cannot be answered, to the appropriate personnel.
• Notifies appropriate physicians and nurses of the arrival of new admissions and/or transfer.
• Notifies Patient Information Desk regarding patients that are on the Visitor Restriction List and in emergency situations (i.e. Code Blue).
• Notifies Environmental Services to clean patients’ room after discharge or death, as needed.

• Maintains appropriate level of forms, material and supplies in an organized manner, and have prepaid charts for downtime procedures.
• Maintains patient chart in an appropriate and sequential order with each patient label affixed to medical record appropriately.
• Prepares the chart for Medical Records upon transfer, discharge or expiration of the patient.
• Initiates and accurately maintains identifying information on all paper Medical Record forms.
• Transfer, checks, and notifies Registered Nurse for Advanced Directives and General consents, provides Patient Handbook to patient or family, upon admission.
• Utilizes patient label/sticker appropriately and accurately as indicated in policies.
• Maintains and keeps current medical con‑call binder, admission and discharge log book, census work sheets and snapshots as transaction occurs.
• Completes, organizes, and records pertinent information on all…