Automotive Service Advisor​/Service Manager

Job Description

At Marshall Chevrolet Co, we take pride in being a pillar of the Winchester, Illinois community, offering exceptional automotive services for over two decades. As the Automotive Service Advisor/Service Manager, you'll be at the heart of our operations, ensuring that our clients receive top‑notch service and leave with their vehicles running smoothly.

We operate under the belief that each customer interaction is an opportunity to create a lasting positive impression. Your role will involve overseeing all service operations, managing our team of technicians, scheduling appointments, and providing knowledgeable advice on maintenance requirements. You will have a direct impact on customer satisfaction, retention, and the overall success of our service department.

If you're passionate about cars, devoted to customer service excellence, and love working in a dynamic environment within a close‑knit team, then Marshall Chevrolet Co is the place for you. Join us in our mission to deliver unparalleled automotive service experiences.

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan
• Evenings Off

Client Communication:
Interact with customers to understand their service needs and provide accurate information on maintenance and repairs.

Service Coordination:
Schedule appointments, update clients on service progress, and ensure timely completion of all service requests.

Technical Assistance:
Utilize your automotive knowledge to assist customers in diagnosing vehicle issues and recommending appropriate solutions.

Customer Satisfaction:
Strive to exceed customer expectations by delivering exceptional service and addressing any concerns with empathy and professionalism.

Team

Collaboration:

Work closely with technicians and other team members to ensure seamless service delivery and maintain a positive work environment.

Quality Assurance:
Conduct quality checks on completed services to confirm work meets standards and uphold the company's reputation for excellence.

Automotive Knowledge:
Experience in automotive service or repair is preferred.

Customer Service

Skills:

Strong interpersonal skills and a customer‑focused attitude.

Organizational

Skills:

Ability to prioritize tasks and manage a busy service schedule.

Communication

Skills:

Excellent verbal and written communication skills.

Team Player:
Collaborative mindset and ability to work effectively in a team environment.

Problem‑Solving

Skills:

Ability to address customer concerns and find effective solutions.