Automotive Service Advisor ​/Service Manager

Job Description

At Marshall Chevrolet Co, we take pride in being a pillar of the Winchester, Illinois community, offering exceptional automotive services for over two decades. As the Automotive Service Advisor/Service Manager, you ll be at the heart of our operations, ensuring that our clients receive top-notch service and leave with their vehicles running smoothly.

We operate under the belief that each customer interaction is an opportunity to create a lasting positive impression. Your role will involve overseeing all service operations, managing our team of technicians, scheduling appointments, and providing knowledgeable advice on maintenance requirements. You will have a direct impact on customer satisfaction, retention, and the overall success of our service department.

If you re passionate about cars, devoted to customer service excellence, and love working in a dynamic environment within a close-knit team, then Marshall Chevrolet Co is the place for you. Join us in our mission to deliver unparalleled automotive service experiences.

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan
• Evenings Off

• Client Communication:
  Interact with customers to understand their service needs and provide accurate information on maintenance and repairs.
• Service Coordination:
  Schedule appointments, update clients on service progress, and ensure timely completion of all service requests.
• Technical Assistance:
  Utilize your automotive knowledge to assist customers in diagnosing vehicle issues and recommending appropriate solutions.
• Customer Satisfaction:
  Strive to exceed customer expectations by delivering exceptional service and addressing any concerns with empathy and professionalism.
• Team
  
  Collaboration:
  
  Work closely with technicians and other team members to ensure seamless service delivery and maintain a positive work environment.
• Quality Assurance:
  Conduct quality checks on completed services to confirm work meets standards and uphold the company s reputation for excellence.

• Automotive Knowledge:
  Experience in automotive service or repair is preferred.
• Customer Service
  
  Skills:
  
  Strong interpersonal skills and a customer-focused attitude.
• Organizational
  
  Skills:
  
  Ability to prioritize tasks and manage a busy service schedule.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills.
• Team Player:
  Collaborative mindset and ability to work effectively in a team environment.
• Problem-Solving
  
  Skills:
  
  Ability to address customer concerns and find effective solutions.