Processing Team Leader – Federal Operations

Description

Please note:

This is an in‑office position located in (Springfield, Illinois). US Citizenship is required.

At INB, your career is more than a job; it’s a chance to make a difference. As a locally owned, community‑focused bank, we help individuals and businesses reach their financial goals through personalized service and trusted relationships. Our team is built on care, creativity, teamwork, balance, smart work, and enthusiasm. Join us and be part of a purpose‑driven culture that makes a positive impact every day.

At INB, we streamline the complexities of financial transactions through secure and efficient lockbox services. By digitizing paper, normalizing accounts receivable data, and ensuring timely fund deposits, we deliver on our promise:
We Make Banking Easy. The Processing Team Leader – Federal Operations oversees all remittance and lockbox activities supporting federal government contracts. This role is responsible for personnel leadership, operational performance, and compliance with heightened data integrity, physical security, and information security requirements.

• Manage daily operations supporting federal remittance and lockbox contracts, ensuring accuracy, timeliness, and compliance.
• Lead, coach, and develop a team of remittance specialists.
• Serve as primary point of contact for external vendors and internal stakeholders.
• Oversee implementation and optimization of remittance processing technologies.
• Monitor operational metrics, analyze performance, and implement process improvements.
• Ensure adherence to contractual service‑level agreements (SLAs) and organizational directives.
• Maintain strong client relationships and respond to operational inquiries or issues.
• Other duties as assigned.

• Bachelor’s degree in business or related field preferred.
• Minimum of 2 years of management experience.
• Strong written and verbal communication skills.
• Proven ability to prioritize work, meet deadlines, and perform under pressure.
• Demonstrated ability to work independently while collaborating within a team environment.
• Ability to serve as a professional, discreet liaison for sensitive client and operational matters.
• Proficiency with Microsoft Office 365 and familiarity with document imaging and file management systems.

Salary: $65,000 - $95,000 annually. The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job‑related reasons.

INB provides health, dental, vision, and life insurance benefits to all full‑time employees. Coverage is also extended to their eligible dependents. Active employees make premium contributions based on plan selections. For all benefits that are offered, see the following link:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

ADA Disclaimer:
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.

INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law.

The EEO Law poster is available here:
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