Senior OCM Consultant

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We are currently seeking a Senior OCM Consultant to join our team in Springfield, Illinois (US-IL), United States (US).

We are currently seeking a Senior Organizational Change Management (OCM) Consultant to play a key role in the successful modernization of the Illinois Medicaid Enterprise System (MES).

The Senior OCM Consultant will contribute to the overall OCM team to drive the change management processes for the state of Illinois. The Senior OCM Consultant must apply change management strategies and methods to meet business requirements, while adhering to the agreed schedule to effectively meet client’s organizational objectives. The incumbent will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures – to ensure business readiness of the new enterprise solutions.

The primary focus will be creating and implementing change management plans and materials that ease the transition and maximize user engagement. The Senior OCM Consultant will work to drive faster adoption, greater utilization and higher proficiency on the changes impacting employees in the organization such that business results are achieved. The Senior OCM Consultant maintains a broad understanding of project activities and processes to apply a structured organizational change management approach and methodology to enable smooth adoption of the changes associated with multiple IT projects as a part of an enterprise level modernization effort.

The position is remote, with the possibility of up to 25% travel to the client location in Springfield, Illinois.

• Client Delivery
  • Support and contribute to the OCM team in delivering OCM advisory and support services to the client.
  • Maintain current understanding of the client’s organization and organizational change management challenges and issues.
  • Assist the client in identifying potential risks and anticipated points of resistance, and support plans to mitigate or address the challenges and concerns.
  • Identify new and innovative ways to accelerate clients through their change journey.
  • Lead or contribute to producing progress and status reports.
  • Support effectively explaining OCM factors involved and contribute to development of organizational solutions to deliver value to the client.
  • Lead or contribute to maintaining accurate documentation and deliverables.
• Organizational Change Management
  • Lead or participate in creation of OCM strategy and planning documents, as well as communications and learning materials to assist in the transformation and reinforcement efforts.
  • Participate in executing the OCM plan and maintaining the OCM schedule, ensuring all work is reflected in the plan and dates are met.
  • Support OCM training needs analysis, design, development, and delivery.
  • Analyze organizational design needs and identify new and innovative ways to solve business process and workforce issues to increase benefit realization, ROI, and achieve the desired business results and outcomes for clients.
  • Analyze future-state staffing needs and identify new and innovative ways to solve business process and workforce issues to increase benefit realization, ROI, and achieve the desired business results and outcomes for clients.
  • Support re-alignment of the client’s organization, its people, and their actions with critical business processes.
  • Support the client in the design, development, delivery, and management of communications.
  • Apply SHC’s OCM best practice methodology to support the OCM planning for a complex government system implementation to help our government clients transform their workforce.
  • Support the client’s stakeholder impact and readiness assessments to drive faster adoption, measure and monitor for increased utilization, greater proficiency, and effectiveness of OCM activities.
  • Lead or contribute to process discovery and documentation.
  • Support identifying, organizing, and documenting To-Be process flows, ensuring…