Manager, Order Management, Hawthorne, NY - Hybrid

Job Summary

The Manager, Order Management is responsible for leading and overseeing the Order Management team to ensure efficient, accurate, and compliant processing of customer orders. This role drives operational excellence, enhances customer satisfaction, and ensures alignment across cross‑functional teams within a pharmaceutical environment.

• Develop, implement, and maintain Standard Operating Procedures (SOPs) to support operational efficiency and customer satisfaction.
• Monitor daily order flow and sales activity, collaborating closely with internal teams and the distribution centre to proactively manage changes in ordering patterns, including but not limited to seasonal demand, product launches, and backorder releases.
• Partner cross‑functionally with Marketing, Customer Service, Supply Chain, Sales, and Distribution teams to ensure alignment on order status and priorities.
• Ensure timely and accurate order processing and shipments, with particular focus on quarter‑end close and customers with service‑level agreements (e.g., FTS/penalty terms).
• Oversee hiring, training, mentoring, and performance management of department staff, including succession planning.
• Review and proactively resolve aging or at‑risk orders based on customer demand, current inventory levels, and forecasted supply.
• Assist in product setup and master data documentation, ensuring accuracy and adherence to industry standards.
• Identify and communicate opportunities for cost savings and efficiency improvements related to freight and logistics costs.
• Participate in system upgrades and implementations to enhance order management and sales operations processes.
• Drive continuous improvement initiatives to optimise workflows, increase efficiency, and improve overall business performance.
• Represent the organisation at industry meetings, conferences, and trade shows as needed.
• Perform additional duties as assigned.

• Bachelor’s degree required, with a minimum of 5 years of experience managing a Customer Service or Sales Operations function, preferably within the pharmaceutical industry or a related field.
• Strong leadership and managerial capabilities, with excellent verbal and written communication skills.
• Proven ability to manage multiple priorities and perform effectively in a fast‑paced, deadline‑driven environment.
• Strong organisational, analytical, and problem‑solving skills.
• Proficiency in Microsoft Office applications, including strong Excel and Power Query skills.
• Experience with SAP or similar ERP systems preferred.

The present‑anticipated base compensation pay range for this position is $95,500 to $116,500. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Annual Performance Bonus Plan. Employees are eligible to participate in company employee benefit programmes which include medical, dental and vision coverage;

life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; and the employee assistance programme. Employees also receive various paid time off benefits, including vacation time and sick time. The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

If hired, employee will be in an “at‑will” position and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation programme) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, colour, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, sexual orientation, military or veteran status, or any other basis prohibited by law.