Business Process Engineer - Hands‑ Process Redesign & Automation

Good Things Start Here.

Good things are happening at Berkshire Hathaway GUARD Insurance Companies—an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.

• Hybrid schedule: 2 days remote / 3 in‑office
• Predictable hours (no nights, weekends, or holidays)
• Competitive pay + generous PTO
• Medical, dental & vision starting day one
• 401(k), tuition reimbursement & longevity bonuses

Build smarter workflows. Drive meaningful change. Shape the future of insurance operations.

We are currently seeking a Business Process Engineer to help transform how work gets done across our Property & Casualty (P&C) insurance organization. In this role, you will analyze, design, and optimize end‑to‑end workflows that power our core operations – working at the intersection of business, technology, and data to deliver measurable improvements in efficiency, quality, and experience.

This is a highly visible, cross‑functional role for someone who thrives on problem‑solving, brings a strong sense of ownership, and enjoys turning complexity into clarity.

• Map and document current‑state processes across core and supporting P&C insurance functions.
• Perform root‑cause analysis to identify operational friction, inefficiencies, handoff issues, and sources of waste or leakage.
• Design future‑state workflows that reduce manual effort, improve cycle time, and enhance quality.
• Apply continuous improvement methodologies to deliver tangible, measurable outcomes.

• Analyze operational performance metrics including cycle time, throughput, productivity, severity, leakage, quality, and customer experience indicators.
• Partner with data teams to interpret trends, surface insights, and prioritize improvement opportunities.

• Collaborate with Technology and Product teams to define business requirements for system enhancements and workflow solutions.
• Identify and assess opportunities for automation, including RPA, AI/ML, straight‑through processing, and digital self‑service.
• Support user acceptance testing (UAT) and ensure operational readiness for new releases.

• Partner closely with business leaders, managers, and frontline teams to understand pain points and opportunities.
• Facilitate process discovery sessions, workshops, and working sessions.
• Act as a bridge between business and technical teams, ensuring solutions align with enterprise strategy.

• Develop rollout plans, training materials, and communications to support adoption.
• Monitor post‑implementation performance and refine solutions as needed.
• Embed changes into standard operating procedures and governance frameworks.

• Bachelor’s degree in Business, Operations, Engineering, Data & Analytics, or related field.
• 3 plus years of experience in process improvement, business analysis, or operations.
• Property & Casualty (P&C) experience is a must‑have.
• Proven experience with process mapping tools (e.g., Visio, Miro).
• Strong analytical and problem‑solving skills, including working with operational data.
• Exceptional communication skills and ability to collaborate at all levels.

• Experience with core insurance platforms—policy, claims, billing.
• Experience using Power BI and SQL to analyze operational data, develop performance dashboards, and support data‑driven process improvement initiatives.
• Familiarity with RPA, workflow automation, or AI/ML applications in insurance.
• Exposure to regulatory and compliance requirements in P&C insurance.
• Experience with Lean, Six Sigma, or continuous improvement methodologies (certification a plus).
• Experience supporting Agile teams (Scrum, Kanban).
• Applicants must be authorized to work in the U.S. without current or future sponsorship needs.

$-$. In this role, you may be eligible to receive a short‑term performance incentive bonus. In accordance with applicable pay transparency…