Manager, Regulatory Change Management

Position Overview

This is a structure to drive the future state of regulatory compliance while maintaining continuity of key operational functions. The Manager will lead the development and execution of regulatory compliance responsibilities across underwriting, distribution, claims, (and technology and third‑party relationships embedded in these operations), ensuring the organization remains compliant amid evolving regulatory, technological, and operational expectations. As the organization advances its modernization efforts, the focus of this role will increasingly center on regulatory compliance leadership.

This opportunity is well‑suited for an individual with strong operational acumen and a long‑term commitment to building a career in compliance.

• Monitor and interpret applicable state and federal insurance laws and regulations.
• Track and communicate regulatory developments impacting underwriting, distribution, claims, TPAs, outsourced providers, and supporting technology.
• Assess regulatory applicability and enterprise impact; develop and document clear regulatory change requirements and internal compliance standards.
• Lead and coordinate enterprise regulatory change implementation by defining requirements, timelines, and accountability across operating companies, while aligning to regulatory intent.
• Oversee regulatory impacts across key areas, including:
• Distribution: producer licensing, appointments, and distribution models
• Claims & Market Conduct: claims handling standards, unfair claims practices, complaints, and service requirements
• Technology & Data: AI, automated decision‑making, data governance, cybersecurity, and privacy (including NAIC guidance)
• TPAs & Outsourcing: third‑party administrator oversight, vendor governance, and contractual compliance
• Translate regulatory requirements into practical guidance and promote awareness across underwriting and operational teams.
• Track implementation progress, risks, dependencies, and remediation efforts; elevate issues and contribute to compliance risk assessments.
• Maintain documentation supporting regulatory interpretations, internal standards, and implementation evidence for audits and examinations.
• Support regulatory exams, audits, DOI inquiries, and complaints by coordinating responses and tracking remediation.
• Partner with IT, Cybersecurity, Data, Risk, Claims, Distribution, and Operations leaders to promote enterprise‑wide regulatory alignment.

• Provide strategic direction and leadership to the Regulatory Compliance teams, setting clear goals, and performance expectations.
• Foster a culture of continuous improvement and innovation, encouraging collaboration and teamwork across departments.
• Mentor and develop team members to enhance skills and knowledge. Provide appropriate learning opportunities and knowledge transfer as needed.
• Lead cross‑functional project teams to help ensure timely delivery of initiatives.
• Additional job functions will be necessary for the success of this role.

• Bachelor’s degree in insurance, business, legal studies, or a related field.
• 7+ years of compliance and/or insurance industry experience.
• Familiarity with the policy lifecycle and insurance regulatory environment.
• Demonstrated ability to manage transitional projects or sun setting initiatives.
• Excellent analytical, communication, and cross‑functional collaboration skills.
• Organized and able to manage concurrent responsibilities with shifting priorities.

• Experience with policy admin systems, legacy platform transitions, or modernization projects.
• Working knowledge of state regulatory requirements and NAIC frameworks.
• Exposure to market conduct exams, filing approvals, or compliance program development.

ORI is an Equal Opportunity Employer. ORI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training