Sr. Analyst, Process

Company

Oak Street Health

Sr. Analyst, Process (Central Ops.)

Treehouse

As Oak Street Health works towards providing an unmatched patient experience we are embarking on a major initiative to build a world‑class Service Operations team. This role will be responsible for the project management and change management of reporting and analytics efforts, enhancing Power BI dashboards, managing cross‑functional data projects, and driving operational insights. This role will also support change management initiatives, pilot innovation efforts, and ensure clear communication of data‑driven recommendations to stakeholders across the organization.

With frequent exposure to senior leadership and a focus on high‑impact work, this position offers a unique opportunity to contribute directly to Oak Street's strategic goals. The Senior Analyst will report to the Senior Manager of Continuous Improvement.

• Act as the Subject Matter Expert (SME) for Service Operation's Call Analytics platform, overseeing its implementation, configuration, and ongoing management to ensure maximum ROI in partnership with Sr. Manager
• Analyze call transcripts, sentiment data, and trend reports, and established KPI's to identify specific process gaps, compliance risks, and operational inefficiencies
• Lead and coordinate more complex, cross‑functional analysis and project work, using structured project management approaches to identify root causes and resolutions
• Develop and maintain reports for leadership; respond to ad hoc data requests to support operational and executive decision‑making
• Maintain the analytics knowledgebase; provide continuous recommendations for updating process steps and workflow documentation to ensure all call analytics insights are referencing the most accurate and up to date material
• Assist Sr. Manager to translate complex call data into actionable process improvement roadmaps; present findings to team leads and stakeholders to drive behavioral or systemic changes
• Investigate and resolve data discrepancies between the call analytics software and other reporting tools to ensure a "single source of truth"
• Support executive decision‑making by performing deep‑dive analyses on specific call types, campaigns, or member interactions
• Manage platform access, license rosters, and vendor relationship to ensure all platform functions are working as intended and data is reliable
• Other duties, as assigned

• 3 to 5+ years of experience in data analysis, reporting, or business intelligence roles
• Demonstrated proficiency with reporting tools
• Preferred experience leveraging generative AI tools to accelerate data analysis, automate documentation, or streamline process mapping
• Experience working with cross‐functional teams and senior leadership
• Solid background in project management, ideally with experience leading analytical or systems‐related initiatives
• Strong communication and stakeholder engagement skills
• Analytical and strategic thinker who is intellectually curious
• Strong written and verbal communication skills
• Self‑starter, able to drive initiatives with multiple stakeholders from beginning to end
• Demonstrated attention to detail and experience leveraging problem solving
• Quick learner comfortable with a high level of ambiguity
• Strong accountability and discipline against timelines and deliverables
• Interest, experience, and/or passion for healthcare and value‑based care
• US work authorization
• Someone who embodies being "Oaky"

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being scrappy

• Collaborative and energetic culture
• Fast‑paced and innovative environment
• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to

Anticipated Weekly

Hours:

40

Time Type:
Full time

The typical pay range for this…