Account Management Processer

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do.

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Carrier is redefining the HVAC industry – and we’re looking for an Account Management Processer to help drive that transformation in our Willowbrook, IL service branch. In this role, you will oversee the end‑to‑end customer experience. You’ll partner closely with operations, technicians, sales, centralized support teams, and leadership to ensure service work is booked accurately, executed efficiently, and billed correctly. This is a hands‑on operational role at the center of growth, change, and customer satisfaction.

If you thrive in a fast‑paced service environment and enjoy bringing structure, clarity, and accountability to complex operations, this role offers the opportunity to make a measurable impact.

• Ensure accurate and timely booking of service jobs in coordination with sales teams, including daily review of closed‑unbooked opportunities
• Complete job setup, billing plans, and scheduling notifications for Service Coordinators
• Review open orders daily and drive timely job completion
• Assist with warranty and startup jobs
• Process parts ordering, purchase orders, and AAP requests
• Review Preliminary Billing Documents (PBDs) and ensure invoices are processed on time
• Ensure accurate billing for projects, service contracts, time & materials, and fixed‑price work
• Perform project reconciliation to minimize under‑billed or missed revenue
• Serve as an Accounts Receivable subject matter expert
• Resolve customer billing disputes and manage credit holds
• Submit and maintain tax exemption documentation
• Set up new customers and vendors accurately to avoid delays or disputes
• Monitor operational metrics and report progress, trends, and issues to the team
• Proactively support pull‑through revenue by assisting with repair and service opportunity tracking
• Assist leadership in driving on‑time, within‑budget service execution
• Build strong, lasting relationships with customers and external partners
• Manage day to day execution of T&M, fixed price, service contracts, and projects
• Manage warranty and startup jobs

• High School Diploma or GED
• 5+ years of customer service or service operations experience
• 2+ years of working knowledge of Microsoft Office, Salesforce or SAP

• 2+ years of HVAC service industry experience
• Bachelor’s degree in Business Management or a related field
• Detail oriented with strong follow through
• An excellent communicator with a customer first mindset
• A self starter who brings energy, accountability, and process discipline
• Time and priority management skills
• Comfortable working across teams in a fast paced service environment
• EHS awareness

The annual salary for this position is between $64,500.00 - $ annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

This position may be entitled to short‑term cash incentives, subject to plan requirements.

Employees are eligible for benefits, including:

• Health Care Benefits
  :
  Medical, Dental, Vision;
  Wellness incentives
• Retirement Benefits
• Time off and Leave
  :
  Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability
  :
  Short‑term and long‑term disability
• Lif…