Customer Team Leader; District Sales Manager), Cardiovascular Disease - West North Carolina District

Job Description

#CCSALES
2026

The Customer Team Leader (CTL) plays a critical role in establishing our company's customer-focused initiative.

This is a field-based sales management position that is responsible for the West North Carolina district, which includes covering the following areas within the state of North Carolina:
Charlotte, Greensboro, Winston-Salem, Asheville, and Concord.

• Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.
• Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness.
• Oversee training programs and manage all people-related processes for the customer team, ensuring continuous development and optimal resource allocation.
• Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.
• Willingness to travel at least 15% of the time to support team and customer engagement activities, which may occasionally require overnight stays. Specific requirements can be discussed during the interview process.

• Proven ability to cultivate a high-performing, motivated sales team culture, preferably with experience in the Cardiovascular therapeutic area.
• Provide strong leadership by guiding teams through change and challenges using situational coaching and emotional intelligence. Lead by example with a growth mindset and agility, while fostering trust and openness to support teams effectively during periods of transition.
• Navigate ambiguity with confidence and a forward-looking vision, communicating clearly and transparently to adapt customer engagement models within the Cardiovascular market and beyond.
• Maintain a customer-focused mindset by actively listening to understand customer objectives and foster meaningful relationships across the organization.
• Apply expertise in account planning and management, collaborating effectively with cross-functional teams to achieve common goals.
• Experience building and maintaining strong relationships with key accounts and customers in the Cardiovascular sector.
• Solid understanding of Rx Pathways, including prescription processes through healthcare providers, Electronic Health Records (EHR), pharmacies, and knowledge of benefit design and prior authorization requirements.
• Skilled in coaching sales professionals to navigate Managed Care environments and partner with Integrated Delivery Networks (IDN) and Account Management teams.
• Track record of leading successful product launch teams in competitive markets.
• Proficient in leveraging business analytics and technology to generate insights, develop strategies, and execute plans, while coaching sales teams to utilize these tools effectively.

• Bachelor's degree (BA/BS) with minimum 5 years’ experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry.
• Valid driver’s license.

• Advanced degree such as MBA or MS in Science, Business, or Healthcare discipline.
• At least 3 years’ experience working with key thought leaders or influential customers in large group practices, hospitals, or managed care organizations.
• Proven ability to manage, lead, coach, and inspire successful sales teams, preferably within the Cardiovascular market, with previous Field Sales Management experience.
• Strong analytical mindset with experience coaching sales teams to effectively leverage tools and technology for gathering customer insights and enhancing sales impact.
• Experience selling and leading teams in the Pharmaceutical, Biotech, or Medical Device industries.
• Skilled at establishing and maintaining relationships and networks within customer organizations.

• Account Management
• Account Planning
• Adaptability
• Analytical Problem Solving
• Business Data Analytics
• Business Intelligence (BI)
• Cardiovascular Pharmacology
• Customer Engagement
• Decision Making
• Electronic Health Records (EHR)
• Electronic Medical Records Management
• Healthcare Sales
• Lead Generation
• Managed Care
• Management Process
• Market Analysis
• Medical Devices
• People Leadership
• Pharmaceutical…