Senior Manager, Outcomes Reporting, Product Enablement

Senior Manager, Product Growth Enablement

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

This cross‑functional and highly visible role focuses on accelerating product growth by providing dedicated enablement and client‑facing support for priority products and initiatives. Positioned as an embedded member of the product team, you will partner closely with sales, account management, sales enablement, clinical, marketing, operations, implementation, finance and legal teams to translate product strategy into effective market execution.

Delivers strategic and technical product support through the sales process to achieve revenue, customer, membership, and profit earnings growth. Aligns policies and procedures for the Product, Innovation & Delivery team (PID) with organizational goals. Collaborates with cross‑functional teams to ensure seamless communication and coordination between sales, marketing, and customer support departments, contributing to the overall success of sales and product initiatives.

• Partner with product owner(s) and other key stakeholders to support growth initiatives for priority products within the PID portfolio.
• Help identify and support growth opportunities across target segments.
• Under direction of product owner, support product launches, pilots, enhancements and adoption initiatives through structured enablement efforts, working across stakeholders to ensure new and evolving offerings are operationally feasible, scalable and launch‑ready.
• Partner with product owner(s), sales and marketing to develop client‑specific product narratives and value propositions.
• Identify gaps, risks and dependencies early, enabling proactive solutions that protect growth timelines and product credibility.
• Develop and maintain product‑specific enablement collateral such as product playbooks, FAQs, pitch decks and use case documentation.
• Partner with Analytics to lead development of case studies and overall integration of metrics and quantifiable outcomes into collateral that enables data‑driven storytelling.
• Support development of product‑specific sales training for new products and features, and coordinate with sales enablement team to ensure timely delivery.
• Manage client‑facing materials and updates; help translate product roadmaps into client‑ready messaging and materials.
• Gather and synthesize client and field feedback to inform product improvements.
• Implement organizational policies, goals, and objectives based on best practices in the field and in accordance with accreditation standards, when applicable.
• Support the development of methodologies to evaluate market conditions and adapt business models to meet emerging market needs.
• Determine improvement opportunities for sales management processes and systems.

• Priority products within the PID portfolio show improved adoption and engagement.
• Sales and account management teams feel better equipped to position and sell products.
• Product launches and enhancements are smoother and more effective.
• Strategic client opportunities receive strong and consistent product support with minimal handoffs.
• Clear feedback loops exist between the market, product and clinical teams to drive stronger product performance and client satisfaction.

• 7+ years of work experience, preferably within healthcare, PBM, health plan or pharmaceutical strategy.
• 3+ years of Product, Reporting, Sales Enablement, Sales, Clinical, Marketing, Market Research, Strategy or Operations experience.
• 3+ years of experience working simultaneously with multiple teams in a cross‑functional environment.
• Ability to travel approximately 10–15% of time to support client meetings, conferences, and other high‑priority engagements.