Enterprise Account Director

Job Summary

The Enterprise Account Director (EAD) is responsible for driving disciplined execution against enterprise strategies for large, multi‑entity health system partnerships. This role works in close alignment with the Strategic Customer Vice President (SCVP), who leads enterprise strategy and senior‑most customer relationships for the BD portfolio. The EAD serves as a critical execution partner to ensure strategic priorities are translated into action and results.

Operating within the framework set by the SCVP, the Enterprise Account Director converts system‑level objectives into actionable regional and operational plans, ensuring consistent execution across facilities, service lines, and stakeholders. The role reinforces executive level engagement by advancing initiatives, preparing insights and materials, and supporting enterprise governance forums such as QBRs and executive sponsor meetings.

Success in this position requires strong communication skills and the ability to influence outcomes within a complex matrix. The Enterprise Account Director collaborates closely with sales, clinical, marketing, service, solutions, and contracting teams to support alignment, coordinate activities, and remove execution barriers.

The EAD partners with customers to understand local and regional needs, applies BD solutions within the broader enterprise strategy, and supports the development of value propositions, KPIs, and dashboards that track progress and outcomes.

• Execute enterprise account strategies in close partnership with the SCVP, helping turn strategy into results across large health systems.
• Translate enterprise‑level goals into practical regional and operational plans that drive consistent execution across hospitals, sites of care, and service lines.
• Support senior‑level customer engagement by preparing content, insights, and updates for Quarterly Business Reviews (QBRs), executive sponsor meetings, and other enterprise forums.
• Work collaboratively across sales, clinical, marketing, service, solutions, and contracting teams to align efforts and keep execution moving forward.
• Partner with customers to understand local and regional priorities and thoughtfully apply BD solutions within the broader enterprise strategy.
• Help shape and operationalize value propositions, KPIs, and dashboards that track progress, outcomes, and shared success.
• Lead execution of complex initiatives, including implementation support, contracting coordination, and efforts to drive adoption and compliance.
• Ensure strong follow‑through on commitments, maintaining accountability, consistency, and measurable impact across enterprise initiatives.

• Minimum bachelor’s degree
• 3–5+ years managing or supporting large IDN accounts with measurable results
• 5+ years people leadership experience
• 3 or more years leading in a complex matrix organization to drive enterprise customer value
• 3+ years of experience developing & delivering strategic customer solutions
• Strong skills in written and verbal communication, analytics and Power Point

• Competitive compensation package including potential discretionary LTI bonus
• Potential reimbursement of vehicle use/mileage
• Potential reimbursement of phone use
• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Dental coverage
• Vision coverage
• Hospital Care Insurance
• Critical Illness Insurance
• Accidental Injury Insurance
• Life and AD&D insurance
• Short-term disability coverage
• Long-term disability insurance
• Long-term care with life insurance
• Anxiety management program
• Wellness incentives
• Sleep improvement program
• Diabetes management program
• Virtual physical therapy
• Emotional/mental health support programs
• Weight management programs
• Gastrointestinal health program
• Substance use management program
• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
• BD 401(k) Plan
• BD Deferred Compensation and Restoration Plan
• 529 College Savings Plan
• Financial counseling
• Baxter Credit Union (BCU)
• Daily Pay
• College financial aid and application guidance
• Life Balance Programs
• Paid time off (PTO), including all required State leaves
• Educational assistance/tuition reimbursement
• Met Life…