Operations Program Coordinator, MI

Position Overview

The Operations Program Coordinator is responsible for coordinating operational activities that support commercial and government accounts, including pricing updates, workflow tracking, documentation management, and cross‑functional follow‑up. Partners with internal teams to maintain accurate records, support implementation readiness, ensure timely completion of required tasks and milestones, and uphold the quality, accuracy, and completeness of data within Salesforce CRM.

• Coordinate operational activities that support both Commercial and Government software business.
• Develop training materials, guides, and reference documents to support Commercial and Government processes.
• Maintain and improve internal processes, checklists, and standard operating procedures across Commercial and Government workflows.
• Track the accuracy of Commercial and Government account data in Salesforce, including contract modifications and related updates.
• Support Commercial quoting in Salesforce and CPQ, and maintain Government pricing data and DLA price books.
• Partner with Sales, Legal, Product Management, Implementation, Customer Support, HR, and Operations to support contract requirements, staffing needs, and customer execution.
• Collaborate with HR, Legal, and Operations to ensure resource‑related requirements, such as site access, background checks, training, and certification mandates, are understood and incorporated into planning.
• Monitor relevant regulations, policies, and guidance related to acquisitions, health IT, cybersecurity, and data protection, and communicate important updates to stakeholders.
• Maintain accurate, organized records of contracts, modifications, price lists, approvals, and related correspondence in accordance with company policy and applicable requirements.
• Ensure Salesforce CRM data remains current, accurate, and complete for Commercial accounts, Government accounts, vendors, and distributors.
• Prepare reports and dashboards on pipeline activity, pricing updates, account status, and key milestones for leadership and cross‑functional partners.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards.

• Effective delivery across the organization for optimal Sales strategies for the North American and Global markets.
• Revenue and sales bookings targets met or exceeded product portfolio.
• Impactful and positive collaboration with MI Marketing Operations and Sales.
• Strong brand awareness in the industry and market.
• Drive a culture of superior sales quoting experience within the organization.
• Participate in corporate collaboration activities.
• Align behavior with corporate strategy, along with mission, vision and values.
• Establish and promote a collaborative team environment.
• Ensure ongoing and transparent communication- up, down, across the organization.
• Adhere to the competencies, as defined for the position.

• Bachelor’s degree in Business, Finance, Public Administration, Health Informatics, or a related field; or equivalent combination of education and experience.
• 4+ years of experience in operations, program coordination, sales operations, or contract support.
• Strong analytical, organizational, and problem‑solving skills with high attention to detail, especially in managing pricing, contract data, and documentation.
• Proven ability to work cross‑functionally with Legal, Sales, Finance, Technical, and Implementation teams.
• Strong written and verbal communication skills, including the ability to translate regulatory and contractual requirements into clear internal guidance and processes.
• Comfort working with structured data, templates, and Government‑provided forms or portals.
• Proficient in Microsoft Office, including PowerPoint, Excel, and Word.
• Ability to organize and manage multiple priorities and projects, with effective time management skills.
• Strong judgment and ability to anticipate the need for proactive communication and planning.
• Strong customer orientation and interpersonal skills,…