Academic Program Success Lead

This remote flexible role can be based in any of these states: CA, FL, TX, MA, AZ, NY & IL

Type
:
Full-time

Springboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. It offers flexible, mentor-led programs in high-growth fields including AI, allied health, data analytics, software engineering, and more. Springboard partners with employers, healthcare systems, and workforce organizations to deliver programs that build durable talent pipelines, producing measurable business and workforce outcomes.

The Academic Program Success Lead is a critical driver of Springboard's growth into new verticals: equal parts strategist, operator, and team leader. The Academic Program Success Lead is responsible for all aspects of delivery for our Allied Health and AI programs across B2C and B2B.

This role is for someone who thrives in the role of a builder: taking early-stage ideas, mobilizing teams, and delivering outcomes that are both business-sound and student-centered. You'll lead new offerings from concept to execution, surface risks and opportunities across existing programs, and translate complex inputs into clear recommendations for leadership and cross-functional stakeholders.

If you're energized by ownership, comfortable getting into the weeds, and motivated by impact that changes people's lives, this is your kind of role.

• Own all aspects of student support and delivery for full student journey for multiple new initiatives from end-to-end, from strategic framing of new courses through execution.
• Proactively identify capability gaps within programs and student journeys before they become bottlenecks, design and iterate to then operationalize infrastructure.
• Translate portfolio-level insights surface by the Program Success team into strategic recommendations for Program Leadership, cross-functional prioritization, and road mapping.

• Directly manage and sustain a high performing team by actively investing in individual development, creating clear accountability structures, and maintaining team energy and focus through rapid organizational change
• Demonstrate a founder's instinct for operational design of a learner’s experience, identifying gaps in process or capability that give you the ability to monitor performance or add friction to the learner journey
• Leverage AI tools as a force multiplier across the team's work, modeling and embedding AI fluency as a default operating practice, not a nice-to-have

• Play a strong role with external partners, equipping Client Success teams with a POV and context to allow them to be successful, understand client nuance (e.g. B2B marketplace partner versus direct B2B pilots versus B2C) and design operations to delight and deliver
• Serve as a connective force internally, building trust across teams and aligning cross- functional colleagues around shared goals, timelines, and accountability to deliver on outcomes and enable agility through tight feedback loops.

• 7-10 years of professional experience where you’ve demonstrated end-to-end ownership over meaningful work, with some portion of that experience at a rapidly evolving startup environment
• Founder mentality. You have at least one or two clear examples where you personally created an operational capability that did not exist before, in an environment where no one handed you a playbook.
• Effective people management skills. You are energized by nurturing the professional development of individuals on your team and have a natural ability to energize teams through rapidly pacing changes, and create structure to effectively drive accountability.
• Strong external partnership skills. You have recruited, negotiated with, and managed relationships with external partners — whether those were employers, clinical sites, vendors, suppliers, or institutional partners. You understand how to structure agreements that work for both sides.
• Operational design instinct. You exercise good judgment on…