Sr. Manager, Customer Value

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve.

Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care.

Global Reach with a Local Touch
140+ years serving healthcare

Over 14,000 teammates worldwide

Serving healthcare partners in 80 countries

Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland
40+ distribution centers

Portfolio of 300 propriety and branded product offerings1,000 branded medical product suppliers4,000 healthcare partners served

Benefits

Comprehensive Healthcare Plan
- Medical, dental, and vision plans start on day one of employment for full-time teammates.

Educational Assistance
- We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.

Employer-Paid Life Insurance and Disability
- We offer employer-paid life insurance and disability coverage.

Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.

Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.

Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.

Paid Leave
- In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.

Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

Job Description
- The Customer Value Management role is the profitability and deal-governance engine of the commercial organization. This role carries two primarily responsibilities:
1. Customer profitability improvement through defining customer segmentation, sizing profitability levers, and running cadence that directs selling effort toward high-value opportunities while surfaces underperforming accounts for action;
2. Deal desk ownership from kickoff through contract signature, shifting the commercial narrative from unit cost to total cost of ownership, and enforcing pricing and margin discipline consistently across territories. The role partners with Sales, Pricing, Marketing, and Product to translate customer challenges into quantified business outcomes, ensuring growth and retention decisions are data-driven, margin-aware, and standardized across the field.

The anticipated salary range for this position is $120, annually plus 15% AIP eligibility. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. The ideal candidate will reside in central or east coast of the US.Core Responsibilities-Outcomes/Measures of Success Define consistent customer segmentation linked to actual vs potential margin dollars

Sizing profitability levers by customer and lever to ensure resourcing is prioritized accordingly

Standardized deal review aligned to deal narrative (shift from Unit Cost to TCO, for example) and profitability levers as a part of future/multi-year quota-setting across territories

Customer Profitability Improvement - % increase in EBITDA through strategic initiatives / improvements by customer, reduce # of negative EBTIDA customers, reduce variability within customer segments

Increase the amount of RFP $s won by starting earlier and managing renewal timelines more proactively

Decision Rights Owns:

Identifying and managing operational initiatives linked to margin improvement levers

Deal Desk processes including kick-offs, deal…