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Real-Time Workforce Management Analyst
Job in
Springfield, Sangamon County, Illinois, 62777, USA
Listed on 2026-08-07
Listing for:
HCSC
Full Time
position Listed on 2026-08-07
Job specializations:
-
Business
Business Analyst
Job Description & How to Apply Below
Health Care Service Corporation (HCSC) is seeking a professional to review and manage real-time intraday workforce management for front and back office functions. You will monitor SLAs, productivity, and staffing to optimize operations, while ensuring service levels meet targets.
Travel may be required. The role emphasizes data analysis, reporting for leadership, and collaboration with planning and analytics teams to improve caller experience and workforce performance.
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