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Real-Time Workforce Management Analyst

Job in Springfield, Sangamon County, Illinois, 62777, USA
Listing for: HCSC
Full Time position
Listed on 2026-08-07
Job specializations:
  • Business
    Business Analyst
Salary/Wage Range or Industry Benchmark: 41700 - 92800 USD Yearly USD 41700.00 92800.00 YEAR
Job Description & How to Apply Below

Health Care Service Corporation (HCSC) is seeking a professional to review and manage real-time intraday workforce management for front and back office functions. You will monitor SLAs, productivity, and staffing to optimize operations, while ensuring service levels meet targets.

Travel may be required. The role emphasizes data analysis, reporting for leadership, and collaboration with planning and analytics teams to improve caller experience and workforce performance.

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