Business Process Analyst, Advisor

Optimize supply chain operations through strategic process improvements
Analyze and enhance end-to-end supply chain processes to improve efficiency and reduce costs using Lean Six Sigma methodologies
Lead the strategic vision, design, and continuous improvement of supply chain systems as an Agile Business Product Owner
Serve as the bridge between business operations and IT/development teams
Create, refine, prioritize, and maintain the product backlog based on business value, ROI, and strategic alignment
Translate business needs into user stories and acceptance criteria
Lead Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and PI planning
Accept completed user stories and validate business requirements
Develop and communicate the product vision and roadmap
Act as the primary business voice for Global Trade Management platforms
Identify bottlenecks in logistics routing, freight auditing, import/export, and customs processes
Draft and revise business processes and manage related change communications and training
Champion system enhancements and operational excellence
Ensure digital solutions comply with international trade regulations
Collaborate with logistics teams, trade compliance officers, carriers, 3PLs, and customs brokers
Drive dashboards and reporting tools for transportation costs, delivery performance, and compliance metrics
Monitor KPIs and lead quality, waste reduction, customer satisfaction, and Lean Six Sigma improvement efforts
Use data-driven approaches to solve complex process issues
Work with stakeholders and IT teams to align processes with business requirements
Facilitate workshops and collaborative solution-development sessions
Build relationships with internal teams and external partners
Identify and implement technology solutions and automation opportunities
Monitor industry trends and emerging technologies

• Bachelor's degree
• 8+ years of relevant experience
• Deep understanding of domestic and international transportation, freight forwarding, customs clearance, and global trade regulations
• Proven experience writing user stories, managing backlogs, and working closely with development teams
• Deep understanding of agile methodologies and tools
• Jira
• Strong analytical skills
• Deep understanding of supply chain management
• Proven track record in leading process improvement initiatives
• Lean Six Sigma process improvement methodologies;
  Black Belt preferred
• Strong facilitation skills, including conflict management
• Demonstrated expert knowledge/experience using basic change management principles and approaches
• Master's degree preferred but not required
• Formal change management training preferred

Demonstrates expertise in optimizing supply chain operations through Lean Six Sigma methodologies and Agile practices, with a strong focus on process improvement, user story development, and stakeholder collaboration. Proficient in managing product backlogs and ensuring compliance with global trade regulations.

• Lean Six Sigma Black Belt
• Agile Methodologies
• Jira
• Supply Chain Management
• User Story Development

• Process Improvement
• Data Analysis
• Change Management
• Logistics Routing
• Freight Auditing
• Customs Clearance
• KPI Monitoring
• Product Backlog Management
• User Acceptance Testing
• Agile Ceremonies

• Analytical Skills
• Facilitation Skills
• Conflict Management
• Collaboration
• Communication

• Lean Six Sigma Certification
• Change Management Training

• Global Trade Management
• Transportation
• Freight Forwarding
• Customs Regulations
• Supply Chain Operations

• Dashboards
• Reporting Tools
• Agile Tools
• Digital Solutions
• Automation Technologies