Operations Consultant

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule:

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

remote role but must be located near a major airport.

Join a high-impact team that partners directly with franchised dealerships to drive fixed operations profitability and elevate customer experience.

In this role, you’ll serve as a trusted subject matter expert for Ally’s Warranty Rate Review and Warranty Compliance programs while delivering foundational training, coaching sales effectiveness, and optimizing service and parts processes. You’ll conduct needs assessments, build tailored solutions, and collaborate across matrix teams to advance acquisition and retention goals—tracking progress, presenting insights, and executing operational initiatives with measurable results.

This field-based position empowers a self-starter to build strong stakeholder relationships, influence change, and make a visible impact across dealership networks. Make a visible impact across dealership networks.

• Deliver foundational training to service personnel to ensure exceptional customer experiences
• Serve as a subject matter expert for Ally's Warranty Rate Review and Warranty Compliance programs
• Coach dealership teams on sales effectiveness and process optimization
• Implement, support, and track progress of Fixed Operations Consulting programs
• Conduct dealer needs assessments and develop tailored solutions
• Collaborate with matrix partners to advance acquisition and retention goals
• Execute various operational assignments as directed by leadership
• Present fixed operations content to internal and external stakeholders
• Utilize your automotive fixed operations expertise to assist dealers in profitability goals
• Partner with dealership teams to deliver training and innovative solutions
• Build and maintain relationships with internal and external stakeholders

Possess analytical abilities to breakdown claim information into trends. Proven experience in franchised dealership Fixed Operations preferred. Proficiency in analyzing and diagnosing dealership operating statements preferred. Excellent written and verbal communication. Strong analytical and problem-solving abilities. Adept at uncovering customer needs and delivering solutions. Self-motivated, results-driven, and able to work independently. Strong relationship-building skills. Proficiency with Microsoft Office. Knowledge of OEM warranty policies and procedures preferred.

Understanding of fixed operations KPIs preferred. Automotive technical knowledge required. Familiarity with dealer management systems preferred. Willingness to travel up to 75%.

• 1+ years of experience
• High school Diploma or GED…