Customer Service Specialist

Overview

Job Title:

Customer Service Specialist (CSS) |

Location:

Prairie State Bank & Trust | Type:
Full-Time, Entry-Level | Shift: Monday to Friday 7:50 am – 5:30 pm;
Saturday 8:50 am – 12:00 pm (Saturday Rotation).

Are you ready to jump-start your career and make a lasting impact at Prairie State Bank & Trust? If you're a motivated and dependable individual who thrives in a fast-paced, customer-focused environment, we want you to join our team as a Customer Service Specialist (CSS). This is an exciting opportunity to become the voice of our bank, help people solve problems, and be part of a growing organization.

As a Customer Service Specialist (CSS), you'll be working in our call center
, handling customer inquiries and providing exceptional service over the phone. You’ll be the first point of contact for our customers, making their experience with Prairie State Bank & Trust seamless and memorable. Your mission will be to provide above & beyond service, build strong customer relationships, and help our customers navigate their banking needs with confidence.

• Deliver exceptional service:
  Answer customer calls with a professional greeting, use their names, and provide helpful, courteous service. Ensure every interaction is friendly and helpful, offering additional assistance when needed.
• Customer education:
  Share your knowledge of our products and services with customers, providing clear and accurate information and helping them understand how to make the most of their accounts.
• Be accountable and reliable:
  Your dependability matters! Show up on time, follow through on promises, and ensure customer inquiries are completed in a timely and thorough manner.
• Professionalism & teamwork:
  Maintain a polished and professional appearance, contribute to a positive workplace culture, and collaborate with your teammates to achieve shared goals.
• Continual learning & growth:
  Take advantage of training and development opportunities, completing necessary courses, setting personal goals, and striving to improve.

• Reliability:
  You can be counted on to show up when needed and perform at your best consistently.
• Growth-minded:
  This is an entry-level role with plenty of room for growth. You should be eager to learn, develop, and grow within the organization.
• Customer-focused:
  Above all, you should have a passion for serving customers, helping them solve problems, and making their experience memorable.
• Team player:
  You’ll need to collaborate, assist your colleagues, and be adaptable in a team environment.

• Exceptional communication skills—both listening and speaking.
• Positive attitude and strong work ethic.
• Proven track record of reliability and growth in previous roles.
• Ability to manage multiple tasks and prioritize effectively.
• Interest in learning about banking products and services.

• Career growth:
  At Prairie State, we’re committed to your personal and professional growth. This position has great potential for advancement within the bank.
• Supportive environment:
  You’ll be part of a team that values collaboration, respect, and support to help you succeed.
• Comprehensive benefits:
  Including health insurance, paid time off, holiday pay, and opportunities for incentives.

Ready to join a team that values your potential and rewards your contributions? Apply today to start your career with Prairie State Bank & Trust!

Let’s grow together and make an impact. The Prairie State Bank & Trust’s Call Center team is waiting for YOU!

Prairie State Bank & Trust offers a highly competitive benefit plan consisting of a base salary, bonus plan, 401(k) with employer matching, employer paid health/life insurance, vacation, sick leave, and above average holiday pay.

All candidates will be required to undergo a pre-employment credit background check and drug screening.

Pay Range: $18 - $20 per hour based on candidate and experience