Membership Engagement Manager

NRCA is hiring a Membership Engagement Manager to strengthen member relationships and drive engagement and retention. This role focuses on helping new and early-tenure members feel connected, supported, and fully aware of the benefits NRCA offers.

Who Will Thrive in This Role

This role is ideal for someone who enjoys building relationships and being a go-to contact for customers or members. You’re comfortable on the phone, proactive with follow-ups and enjoy helping people feel supported and connected. If you’ve worked in a customer success, account management, client services or relationship-focused role and like guiding others through resources over time, you’ll thrive at NRCA.

What You’ll Do

• Lead onboarding for new members via welcome outreach, orientation webinars and personalized guidance.
• Drive first-year and early-member engagement through check-ins, benefit reminders and renewal preparation.
• Promote ongoing retention by highlighting underused benefits.
• Track member activity in the association’s CRM and proactively support low-engagement members.
• Collect feedback and recommend improvements to enhance the member journey.
• Collaborate with internal teams and maintain accurate member records.

What We’re Looking For

• 3–5 years of experience in relationship-focused roles such as membership management, customer engagement or client services (association/nonprofit experience preferred).
• Dynamic, energetic communicator with excellent written and conversational skills.
• Proven project-management abilities and comfort managing multiple priorities.
• Experience with CRM systems and data tracking.
• Proactive, service-oriented mindset with the ability to build trust and rapport with members.
• Proficiency in Microsoft Office.

Compensation: $60,000 – $63,000 annually, commensurate with experience.

Benefits: Hybrid work schedule (2 days in office/week); professional development opportunities; paid time off; competitive benefits.