Customer Service Rep

Join us at Rock River Valley Blood Center, where we're more than just a company – we're a community-driven organization dedicated to saving lives. If you're passionate about making a difference and want to be part of a team that truly impacts lives – apply now and help us continue our vital mission.

Description of role:

Are you looking to put your excellent customer service skills to work in a fun, friendly environment? We are looking for individuals with outstanding customer service experience to join our Donor Services Representative team at our Longwood location. As a Donor Services Representative, you'll support the center's mission to provide safe, high-value blood products and services to people in need. They do this by calling donors to confirm and schedule blood collection appointments.

They also register donors; confirming donor identity and accurately recording donor information on paper forms as well as in our electronic records. They answer calls and provide excellent customer service to the public as well as to other blood center employees.

At RRVBC, we're a team dedicated to saving lives and creating a positive impact in our company. By joining us, you'll have the opportunity to make a meaningful difference every day while working in a supportive and collaborative environment. Plus, we offer opportunities for growth and development.

Skills and Requirements:

• Must be 18 years of age or older
• High school diploma/GED required
• Clerical/administrative, customer service and outbound calling experience is preferred.
• Strong attention to detail
• Enjoy working with the public and making phone calls.

Work Schedule:

We're looking for individuals interested in working full-time (30+ hours per week). The hours are Monday & Tuesday 9:00am-5:00pm, Wednesday & Thursday 8:00am-4:00pm, Friday 8:00am-2:00pm and one Saturday a month 6:30am-1:30pm.

Hourly wage for this position begins at $15.00/hr.

• Bilingual is a plus and offers a pay increase after completion of training.
• Additional hourly stipends for evening and weekend hours worked.
• PTO
• Paid Holidays
• 401k with company match
• Employee Assistance Program
• FSA
• Disability and Life Insurance
• Accidental and Critical Illness Insurance
• Tuition Reimbursement

Rock River Valley Blood Center is an equal opportunity employer.

Job Type :
Full-Time

Education Level :
High School

Experience Level :
Entry Level

Job Function :
Customer Service

Contact Information :
To be considered a candidate, please apply directly at our website at https://(Use the "Apply for this Job" box below)./careers