Service Representative
Listed on 2026-02-13
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual, Call Center / Support
City of Springfield – Service Representative I
Department: Office of Public Utilities
Division: Commercial Office Manager
Work Location:
CWLP COMMERCIAL OFFICE
SPRINGFIELD, Illinois 62701
United States
Work Hours: Monday – Friday 8:00 a.m.
- 4:30 p.m. (hours may vary)
Starting Rate: $21.30 /hr
Eligibility Requirements: Open to All Applicants
Union: AFSCME 3738
Final Date to Apply: 2/13/2026
Primary Duties and Responsibilities- Answer customer requests, questions and concerns by telephone or in person.
- Explain customer charges and rates in accordance with Customer Service Policies and City Code.
- Qualify new and existing customers for service deposit or alternate credit qualifications, including collecting unpaid balances.
- Process credit card and check payments by phone and assist customers with payment arrangements in accordance with Customer Service Policies.
- Process moves for residential and commercial customers by telephone or in person for electric and water services, including transferring active service to new residence.
- Initiate on-site investigation to verify customer meter readings and accurate consumption, including setting up appointments with the electric and water department.
This position requires knowledge, skill and mental development equivalent to four years of high school with experience in customer service and some familiarity with billing and collection procedures. The ideal candidate will be capable of managing multiple responsibilities in a fast-paced environment while delivering courteous, efficient service to our customers. This role requires strong communication, multitasking, and problem-solving skills, along with the ability to learn company systems and procedures quickly.
Preference for employment in all positions with the city shall be given to applicants who are full-time city residents.
Benefits- Health, Dental, Vision and Life Insurance
- Free Health Clinic
- Pension Plan
- Deferred Compensation
- 4 weeks paid parental leave
- 14 paid holidays
- 10-25 paid vacation days, based on years of service
- 12 paid sick days annually
- Tuition Reimbursement
If assistance in applying is required, please notify the Office of Human Resources at or human resources.us.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).