Customer Service Specialist

Job Title:

Customer Service Specialist (CSS)

Location:

Prairie State Bank & Trust

Type:
Full-Time, Entry-Level

Shift: Monday to Friday 7:50 am – 5:30 pm;
Saturday 8:50 am – 12:00 pm (Saturday Rotation)

Are you ready to jump-start your career and make a lasting impact at Prairie State Bank & Trust? If you're a motivated and dependable individual who thrives in a fast‑paced, customer‑focused environment, we want you to join our team as a Customer Service Specialist (CSS). This is an exciting opportunity to become the voice of our bank, help people solve problems, and be part of a growing organization.

As a Customer Service Specialist (CSS), you'll be working in our call center, handling customer inquiries and providing exceptional service over the phone. You’ll be the first point of contact for our customers, making their experience with Prairie State Bank & Trust seamless and memorable. Your mission will be to provide Above & Beyond service, build strong customer relationships, and help our customers navigate their banking needs with confidence.

• Deliver Exceptional Service:
  Answer customer calls with a professional greeting, use their names, and provide helpful, courteous service. Ensure every interaction is friendly and helpful, offering additional assistance when needed.
• Customer
  
  Education:
  
  Share your knowledge of our products and services with customers, providing clear and accurate information and helping them understand how to make the most of their accounts.
• Be Accountable and Reliable:
  Your dependability matters! Show up on time, follow through on promises, and ensure customer inquiries are completed in a timely and thorough manner.
• Professionalism & Teamwork:
  Maintain a polished and professional appearance, contribute to a positive workplace culture, and collaborate with your teammates to achieve shared goals.
• Continual Learning & Growth:
  Take advantage of training and development opportunities, completing necessary courses, setting personal goals, and striving to improve.

• Reliability:
  You can be counted on to show up when needed and perform at your best consistently.
• Growth‑Minded:
  This is an entry‑level role with plenty of room for growth. You should be eager to learn, develop, and grow within the organization.
• Customer‑Focused:
  Above all, you should have a passion for serving customers, helping them solve problems, and making their experience memorable.
• Team Player:
  You’ll need to collaborate, assist your colleagues, and be adaptable in a team environment.

• Exceptional communication skills—both listening and speaking.
• Positive attitude and strong work ethic.
• Proven track record of reliability and growth in previous roles.
• Ability to manage multiple tasks and prioritize effectively.
• Interest in learning about banking products and services.

• Career Growth:
  At Prairie State, we’re committed to your personal and professional growth. This position has great potential for advancement within the bank.
• Supportive Environment:
  You’ll be part of a team that values collaboration, respect, and support to help you succeed.
• Comprehensive Benefits:
  Including health insurance, paid time off, holiday pay, and opportunities for incentives.

Ready to join a team that values your potential and rewards your contributions? Apply today to start your career with Prairie State Bank & Trust! Let’s grow together and make an impact. The Prairie State Bank & Trust’s Call Center team is waiting for YOU!

Prairie State Bank & Trust offers a highly competitive benefit plan consisting of a base salary, bonus plan, 401(k) with employer matching, employer paid health/life insurance, vacation, sick leave, and above average holiday pay.

All candidates will be required to undergo a pre‑employment credit background check and drug screening.

Pay Range: $18 - $20 per hour
* based on candidate and experience.