Team Member, Customer Service​/HelpDesk

Location: Springfield, IL
Position Type: Part‑Time
Department: Park Operations

At Malibu Jacks, our Team Members are the heart of the guest experience. Team Members work across multiple areas of the park to ensure guests have a fun, safe, and memorable visit. This role is dynamic and hands‑on, involving operating attractions, assisting guests at the front desk, supporting parties and group events, maintaining park cleanliness, and helping create an energetic and welcoming environment.

Team Members are cross‑trained to support multiple areas of the facility and play an important role in keeping the park running smoothly.

Guest Experience

Provide friendly, welcoming, and helpful service to all guests

Answer questions and assist guests with attractions, games, and park activities

Ensure guests have a safe and enjoyable experience

Attraction Operations

Safely operate attractions according to company procedures

Monitor guests while they participate in attractions

Enforce safety rules and height requirements

Assist guests entering and exiting attractions

Front Desk / Guest Services

Check in guests and process attraction purchases

Assist with wristbands, play cards, and guest questions

Handle basic transactions and provide accurate information about park offerings

Parties & Group Events

Assist with birthday parties and group events

Help set up party rooms and prepare materials

Deliver food, assist hosts, and support guests during celebrations

Ensure party areas remain clean and organized

Park Cleanliness & Safety

Maintain a clean, organized, and safe environment throughout the facility

Wipe tables, clean attractions, empty trash, and restock supplies

Identify and report any safety concerns or maintenance issues

Team Support

Work collaboratively with teammates and supervisors

Assist in different areas of the park as needed

Help maintain a positive, energetic atmosphere for guests and team members

Friendly, positive attitude and strong customer service skills

Ability to work in a fast‑paced entertainment environment

Strong communication and teamwork skills

Ability to follow safety procedures and operational guidelines

Reliable and dependable

Must be at least 16 years old

Ability to stand and walk for extended periods

Ability to lift up to 25 lbs

Ability to move throughout the facility and assist with attraction operations

Availability to work evenings, weekends, and holidays

Flexible schedule based on business needs

Fun and energetic work environment

Opportunity to learn multiple areas of park operations

Be part of a team that creates memorable experiences for families and guests