Customer Support Manager

Salary: $95,000 – $100,000 Base + Benefits

We are partnering with a well-established manufacturing company in the Schaumburg area that is seeking a Customer Support Manager to join its team and lead a group of customer support professionals. This is a highly visible leadership opportunity within a stable, growth-oriented organization known for its collaborative culture and long-tenured leadership team.

This role is ideal for someone who enjoys improving processes, developing teams, and driving operational excellence within a fast-paced manufacturing environment.

• Opportunity to help shape and improve a critical customer support function
• High visibility role with direct exposure to leadership
• Stable organization with strong industry presence and long employee tenure
• Competitive compensation and comprehensive benefits package
• Collaborative environment with opportunity to make a meaningful impact

• Lead, coach, and develop a team of 4+ customer support professionals
• Establish and improve customer service processes, KPIs, and performance metrics
• Serve as an escalation point for complex customer concerns and ensure timely resolution
• Partner cross-functionally with sales, supply chain, operations, and production teams to improve communication and order flow
• Analyze customer feedback and operational data to identify trends and opportunities for improvement
• Drive initiatives focused on customer satisfaction, retention, and service efficiency
• Support ERP/CRM process optimization and implementation of best practices
• Develop training materials and standard operating procedures to support consistency and team development

• 5+ years of customer service or customer support experience within a manufacturing or industrial environment
• Prior leadership or team management experience required
• Strong communication, problem-solving, and organizational skills
• Experience with ERP/CRM systems and KPI-driven environments preferred
• Ability to work on-site in the Schaumburg, IL area five days per week

Equal Opportunity Employer

We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status in accordance with applicable laws.

If you or someone in your network may be interested in learning more, feel free to apply or reach out directly.