Customer Service Representative

Customer Service Representative

This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.

• Handles simple requests and administrative job duties of the department such as key pick‑up requests, transportation and routing regarding delivery questions, processes will‑call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding.
• Answers general incoming phone calls, answers concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.
• Develops a comprehensive understanding of the organization’s products and services and utilizes this knowledge to support customer needs.
• Participates in ongoing training and development opportunities to build customer service skills and enhance performance.
• Embraces training and development opportunities to build skills and enhance performance.
• Stays adaptable in a dynamic, customer‑focused environment to meet changing demands.
• Performs other duties as directed by management.

Education:

High school diploma or equivalent.

Experience:

1 year prior outside food service sales coordination or customer support experience.

Preferred:
Previous call center experience.

• Strong verbal and written communication skills and the ability to present information clearly and professionally.
• Able to work in a fast‑pace environment.
• Problem‑solving proficiency:
  Resourcefulness in finding solutions and managing challenges.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Resilience in handling changing priorities or unexpected situations.
• Ability to sit and work at a PC for extended periods.
• Basic computer skills, including proficiency in common office applications.
• Proactive in contributing to personal growth and organizational success.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.