Escalations Lead, Customer Service & Help Desk
Job in
Springfield, Sangamon County, Illinois, 62777, USA
Listed on 2026-07-11
Listing for:
Sharecare
Full Time
position Listed on 2026-07-11
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Mgr./ CSM, Technical Support
Job Description & How to Apply Below
Sharecare is looking for a Customer Service – Escalations team member in Springfield, Illinois. You will handle escalated member concerns, provide Help Desk support, and assist Customer Service Representatives. A GED or High School diploma and at least 2 years of customer service experience are required.
The ideal candidate possesses strong communication skills and the ability to analyze trends in customer interactions. Join us to enhance customer satisfaction and support our mission of unified health management.
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