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Customer Success Associate
Job in
Springfield, Sangamon County, Illinois, 62777, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Technical Support, Client Relationship Manager
Job Description & How to Apply Below
Responsibilities
- Build upon foundational skills to support and manage the customer lifecycle.
- Act as an essential resource for troubleshooting and enhancements.
- Ensure customers are engaged and satisfied.
- Proactively support the onboarding process for new customers.
- Address and resolve a broader range of customer inquiries and issues.
- Assist with customer renewals and upselling opportunities.
- Monitor and analyze customer performance and engagement data.
- Provide intermediate‑level training and guidance to customers.
- Ensure implementation schedules, targets, and budgets are met.
- Collaborate with internal teams on customer feedback to improve products/services.
- Document detailed customer interactions and updates in CRM.
- Identify potential areas for service/product improvement based on customer feedback.
- Maintain and enhance strong client relationships.
- customer engagement
- troubleshooting
- customer satisfaction
- onboarding
- issue resolution
- training
- collaboration
- relationship management
- feedback analysis
- documentation
Position Requirements
10+ Years
work experience
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