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Customer Success Mgr./ CSM HelpDesk/Support

Customer Success & Retention Specialist

Job in Springfield, Sangamon County, Illinois, 62777, USA
Listing for: Wolters Kluwer
Full Time position
Listed on 2026-07-17
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 57400 - 98350 USD Yearly USD 57400.00 98350.00 YEAR
Job Description & How to Apply Below
Wolters Kluwer is seeking a Customer Success Manager in Springfield, Illinois. This role is crucial in ensuring customers gain value from Lippincott Solutions, managing a portfolio of accounts, and supporting customer engagement and retention. Ideal candidates will have 2+ years in customer-facing roles and strong communication skills. The position offers a competitive salary and benefits, including medical, dental, and 401(k).

Previous experience in healthcare or SaaS is preferred.
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