Distribution Center Support Coordinator

Overview

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.

• Proactive prevention of customer disruption; ensure no failures are missed.
• Communicate product delays to sales teams and directly inform customers when supply chain operations encounter errors preventing scheduled deliveries.
• Collect and deposit funds at the distribution center in collaboration with designated payment receivers; handle cash, checks, and credit card processing securely and according to policy.
• Generate and analyze reports, communicate effectively, and strategize solutions.
• Ensure facility supplies operational needs efficiently and process payments of vendor invoices and customer orders promptly.
• Escalate concerns proactively; manage real‑time phone escalations and respond promptly to system‑ticketed items.
• Identify and correct errors in deposits made by drivers throughout the day.
• Manage customer service and operations within the CPU area based on distribution center volume; prioritize excellent customer service and operational efficiency.
• Document management in various systems, adhering to practices consistently.
• Verify and complete daily processes as outlined in the Day‑In‑Life document; ensure accuracy and compliance with procedures.

• Action‑Oriented – takes on new opportunities with urgency and enthusiasm.
• Builds Customer Loyalty – makes every customer interaction positive and delivers solutions.
• Builds Rapport – establishes trust quickly with buying centers.
• Communicates Effectively – delivers clear multi‑mode communications.
• Customer‑Focused – builds strong relationships and delivers customer‑centric solutions.
• Decision Quality – makes timely decisions that keep the organization moving forward.
• Accountability – holds self and others accountable to meet commitments.
• Trust – gains confidence and trust through honesty, integrity, and authenticity.
• Service Conversations – navigates conversations with open, learn, reply, close.
• Customer Challenges – listens nondefensively, defuses tension, addresses issues, offers goodwill.
• Work Process Optimization – focuses on continuous improvement.
• Service Into Sales – recognizes sales opportunities during service interactions.
• Customer Connections – connects personally, affirms choices, appreciates customers.

• Education:
  
  High School or GED; associate’s degree preferred.
• Experience:
  
  1–2 years of related experience preferred.
• Skills:
  
  builds customer loyalty, rapport, customer‑focused approach, navigates customer challenges, masters service conversations, service into sales, strengthens customer connections.

Physical demands include occasional standing, walking, sitting, handling objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching, possibly lifting up to 50 pounds. Vision requirements include close, distance, color, peripheral, depth perception and ability to adjust focus. Work environment may involve weather conditions, moderate noise levels. Travel may be required as needed.

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace.