Associate Customer Care Representative - Lisle, IL

Associate Customer Service Representative

Location:

Chicago Regional – 2300 Cabot Dr, Suite 200, Lisle, IL 60532.

Assist and service policy holders via telephone. Provide high‑volume call support, problem‑solve billing and policy changes, build customer trust, and demonstrate strong teamwork skills.

• Conduct professional telephone conversations to service customer accounts in a high call volume environment
• Problem‑solve and use time effectively to multitask and prioritize work
• Assist customers with billing and policy change transactions over the phone
• Build and maintain effective relationships, gaining customer trust and respect
• Demonstrate a high standard of customer service
• Collaborate with others in a team setting

A starting annual salary of $45,261 ($23.21/hr). Additional compensation depends on experience and applicable licenses, up to $68,946 ($35.36/hr). The work week is 37.5 hours, Monday through Friday, core hours 8:45 AM–5 PM, with a few holidays and occasional Saturdays. Training begins 8/24/2026 in‑office full time; after training and meeting metrics, a hybrid schedule may be available.

• Medical, dental, vision coverage, short‑ and long‑term disability, life insurance
• Paid vacation – at least 13 days in the first year, accruing monthly
• 14 paid holidays observed
• Sick time – 6 days at hire, 6 additional days at 90 days
• Generous 401(k) with company match, immediate vesting, and 3% annual non‑elective contribution
• Annual Success Sharing Plan for eligible employees
• Paid parental bonding leave, student loan repayment and tuition reimbursement, fitness and wellness reimbursement, community involvement opportunities

• High school diploma or equivalent
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Insurance background a plus
• After hire, obtain a state insurance license and meet continuing education requirements

Amica Mutual Insurance Company is an equal opportunity employer. All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. Employees are subject to the provisions of the Workers’ Compensation Act.