Member Engagement Coordinator

Description

The Membership Engagement Coordinator is responsible for securing girl and adult volunteer participation and community partnerships through community cultivation, lead generation, and follow up.

• Believe in the mission of Girl Scouting with the ability to communicate the mission to others.
• Provide exceptional customer service and assistance to all stakeholders.
• Be at least 21 years of age.
• Team player with excellent customer service skills.
• Computer experience with proficiency in Microsoft Office Products.
• Be Familiar with safety rules and regulations and take reasonable steps to ensure own health and safety, and that of others.
• Interpret and support GSUSA and council policies and standard procedures.
• Uphold the code of conduct as outlined in the Employee Handbook.
• Represent the organization professionally and uphold the Girl Scout Promise and Law.
• Ability to pass a criminal and background check.
• Ability to provide two professional references, with one being a previous supervisor.
• Position Requirements:
• Bachelor’s degree and 1 year of customer service experience or 5 years’ experience in a customer service role.
• Strong interpersonal skills, including the ability to resolve conflict and maturity of judgement.
• Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook, and other data tracking systems.
• Excellent interpersonal communication skills including oral and written communication.
• Knowledge and application of effective customer service principles.
• Comfortable and able to use telephone to converse with customers.
• Work independently and as part of a cross functional team.
• Demonstrate ability to meet goals.
• Ability to work a flexible schedule including evenings/weekends; occasional overnights is required. Ability to travel as job requires.
• Maintain personal vehicle for regular travel throughout the council. Valid Driver’s license and insurance required.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Walking, standing, bending, stooping, reaching, and moderate lifting.
• Occasional exposure to seasonal weather conditions.