Lead Recreation Associate

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time IMRF Springfield, IL, US

3 days ago Requisition

Salary Range: $16.00 To $16.00 Hourly

Springfield Park District

Weekday Lead Recreation Associate

(Visitor Services & Memberships) – Botanical Garden

Department:
Washington Park Botanical Garden

Position Title:

Part-Time Weekday Lead Recreation Associate
- Visitor Services & Memberships
- Botanical

Reporting Authority:
Botanical Garden General Manager or designee

Classification:
Non-Exempt/Non-Union/ Part-Time/Hourly Position

Salary: $16/hour

What is the Springfield Park District?

The Springfield Park District offers a variety of educational and recreational programs, classes and events for people ranging in age from 6 months to seniors. The Park District partners with several local organizations and clubs to provide athletic programming such as youth baseball/softball, men’s soccer, disk golf leagues, cricket, rugby, pickleball, youth football, bicycling clubs and related clubs/groups. Additionally, the Springfield Park District also maintains intergovernmental/cooperative agreement with various Police Departments, School District and local colleges.

We manage 4 Golf Courses, 2 Indoor Ice Rinks, 2 Outdoor Pools, Indoor Pool, 3 Dog Runs, 3 Disc Golf Courses, 2 Baseball Stadiums, 2 Early Childhood Program Facilities;
Preschool & Funshop, 2 Historic Pavilions, Special Needs Facility, a Carillon, Botanical Garden, Tennis Complex, Skate Park, Erin’s Pavilion Rental Facility and the Henson Robinson Zoo.

Our Mission: to provide accessible and memorable recreational opportunities that enrich the community and improve the quality of life for generations as well as conserve our natural resources.

Position Summary:

The Lead Recreation Associate is a mid-level position. Candidates must demonstrate the skill and competence necessary to perform front-line/guest services, possible management of other part-time Recreation Associates, responsible for customer service initiatives, point of sale systems, and could be a keyholder, but for this position advertisement is specific to and reports at the Washington Park Botanical Garden (WPBG).

The Lead Recreation Associate, under the supervision of the Botanical Garden General Manager, is accountable to all the citizens of Springfield and beyond to see that they have a pleasant and enjoyable time while visiting the Botanical Center facility M‑F 12‑4 pm, flex schedule on occasion. The Lead Recreation Associate is required to accept payments from visitors and be knowledgeable about the park, gardens, programs, rental pricing, and policies and provide potential renters with informational brochures.

This position is also responsible for office duties such as greeting the public, answering phones, answering questions of the visiting patrons, and processing membership payments.

Specific Responsibilities:

Facility and Office Work:

• Responsible for learning and understanding the use and programming of the Washington Park Botanical Garden and grounds, other district park services, district contracts and related information of the organization and services it provides.
• Successful Completion of Park District Orientation, Rectrac Learning Lab & Customer Service Training.
• Operate Point of Sale Systems to include cash handling, cash registers, cash close‑out responsibilities, learning Rec Trac and online portal Webtrac (Park District Online Registration Software) to assist patrons with admissions, membership passes, activity sign up, etc.
• Responsible for greeting the public in a courteous manner as they enter the facility, provide information per requests or directing to other staff/departments.
• Responsible for answering phones/message taking in courteous and prompt manner, provide information per requests, transfer to appropriate personnel/voicemail.
• Responsible for keeping front lobby and workstation clean.
• Responsible for maintaining an exceptional rapport with customers both on the phone and in person by displaying outstanding customer service in a friendly,…