Customer Service Representative

Role:
Associate Customer Service Representative

Location:
Springfield, IL 62704

Work Arrangement:
100% Onsite

Job Type: 3+Months Contract

Role Overview:

This is an entry-level customer service and order-processing role supporting the Service team. The person will handle phone calls, prepare quotes, enter customer orders into SAP, coordinate urgent shipments, assign service work orders to Field Service Engineers, and perform data entry.

Key Responsibilities:

• Answer Phone Calls
  Answer incoming calls.
• Route calls to the appropriate person/team.
• Provide basic customer support.
• Prepare Quotes
  Create quotes for aftermarket/service requests.
• Coordinate with internal teams as needed.
• Order Entry
  Enter customer orders into SAP after receiving a Purchase Order (PO).
• Ensure order information is entered accurately.
• Urgent Order Coordination
  Work with the shipping and warehouse teams to get urgent orders processed and shipped quickly.
• Service Work Orders
  Use Service Max to assign Planned Maintenance work orders to the appropriate Field Service Engineer
  .
• Parts/Instrument Receiving
  Process goods receipts when parts or instruments arrive.
• Enter/maintain the required information accurately.
• Team Support
  Help other team members with additional tasks when workload is high.
• Data Entry
  Perform accurate and timely data entry.
• Maintain records and information in company systems.

Required Qualifications:

Option 1:

• High School Diploma/GED

2 years of experience in:

• Customer Service
• Data Entry

Must-Have:

• Customer Service
• Data Entry
• Order Entry