Travel-Forward Airport Customer Service Agent
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, English Customer Service
Southwest Airlines is seeking a Customer Service Agent in Springfield, IL to assist travelers at the ticket counter, baggage area, and gate. You will provide friendly, patient service while handling ticketing, check-in, and inquiries with a computerized system.
Candidates should be able to multitask under pressure and work to maintain Southwest’s hospitable traveler experience. The role emphasizes customer care across a fast-paced environment, with focus on accuracy, communication, and teamwork.
The following opening is for a Travel-Forward Airport Customer Service Agent with Southwest Airlines.
This role offers the option to work remotely.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Travel-Forward Airport Customer Service Agent role in the description above.
We appreciate your interest in this position.
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