Field Service Technician

Field Service Technician I

Company:

B. Braun Medical (US) Inc

Location:

Springfield, Illinois, United States

Functional Area:

Field Service

Working Model:
Onsite

Shift: 5X8

Days of Work:
Monday, Tuesday, Wednesday, Thursday, Friday

Relocation Available:
No

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety.

B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the

B. Braun Group of Companies in the U.S., which includes

B. Braun Interventional Systems, Aesculap and CAPS.

Globally, the

B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise philosophy,

B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs.

Field Service Technicians are a vital resource for the medical industry that are responsible for cleaning, refurbishing, sharpening and repairing precision surgical instruments. Field Service Technicians I work in collaboration with Field Service Technicians II and Senior technicians under moderate supervision.

• Repair surgical instruments with the guidance of Field Service Technicians II and Senior technicians.
• Build and maintain positive relationships with customers.
• Manage customers to meet or exceed expectations.
• Partner with Sales teams to grow business in assigned territory.
• Perform accurate and timely repairs of precision surgical instruments.
• Manage all on‑site repairs, maintenance and testing of assigned instruments and equipment.
• Diagnose errors or technical problems and determine proper solutions, demonstrating strong problem‑solving skills.
• Produce timely daily work orders.
• Update customer reports as needed.
• Cooperate with sales and technical teams to share information across the organization.
• Comprehend customer requirements and make appropriate recommendations.
• Maintain regular cleaning of work area and company equipment.
• Comply with applicable ISO and FDA regulations as stated in the Quality Manual.
• Embodiment of the Company’s Vision, Mission and Values.
• Perform other duties as assigned.

• Language skills:
  Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
• Mathematical skills:
  Ability to perform basic arithmetic, compute rates, ratios and percentages, and interpret bar graphs.
• Reasoning ability:
  Apply common sense to carry out instructions delivered in written, oral or diagram form; handle problems involving several concrete variables in standardized situations.

• High school diploma required.
• Experience with machining or handling delicate metal instruments desirable.
• Effective communication with customers, colleagues and management required.
• Technical degree desirable.
• Occasional overtime and shift changes may be required to suit customer needs.
• Computer proficiency required.

• May need to lift and/or move up to 50 pounds.

The work environment is typically moderate in noise level. Reasonable accommodations may be provided for individuals with disabilities.

Compensation: $26.21–$32.77 per hour (subject to geographic adjustments and other factors).

We are an equal‑opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Workplace discrimination is illegal.