Supervisor District Field Service - IL​/IA​/IN

Brief Description

Work in a fast‑growing environment where you focus on people and safety. We’re looking for a Field Service Supervisor who will coach and lead a diverse team across multiple states (IL/IN/IA) and create Magid customers for life by ensuring a first‑class service experience.

• Build partnerships with customers and field sales
• Coach and enhance the development of the field service team
• Assist in the logistical and inventory operations
• Implement policies and support action plans made by the Field Service Manager
• Assign and coordinate scheduled work for field service reps
• Restock and service assigned customer sites
• Provide backup coverage when needed
• Travel in vehicle up to 4 hours with overnight stay if needed
• Audit and approve field service rep time cards
• Prepare timely reports regarding performance of subordinates and vending machines
• Assist in employee on‑boarding process
• Conduct scheduled conference calls with your team
• Prepare various data reports for the Field Service Manager

• Work directly with field service reps and/or customers to troubleshoot issues in a timely manner
• Resolve vending issues remotely and/or on‑site as necessary in a timely manner
• Provide support for all vendor management solutions
• Contact partnered groups as necessary to resolve any issues
• Log and track vending incidents and/or requests in the ticketing system
• Work closely with vend support to process adds, changes, and removal of items in vending machines
• Perform vending machine cycle counts when necessary
• Assure safe operation of assigned vehicle by completing vehicle safety checks
• Provide hands‑on training to FSR’s on vending machines and other VMI systems

• High School Degree;
  Associates or College degree is a plus
• 2‑3 years of field service experience including managing a team
• Highly self‑motivated with a sharp attention to detail
• Excellent interpersonal skills including team building, oral, and written communication
• Hands‑on experience with Excel (e.g., formulas, pivot tables, filter)
• Hands‑on experience with database systems (e.g., Crib Master, IMBi, Web Portals, etc.)
• Hands‑on vending machine repair experience; industrial vending machines preferred
• Excellent time‑management and organization skills
• Self‑motivated and able to work proficiently unsupervised
• Ability to resolve problems internally and externally
• Good mechanical and technical aptitudes, knowledge of vending machines, computer software and databases
• Ability to complete assigned tasks under stressful situations
• Work remotely with internal department

Actual pay will be adjusted based on job‑related factors permitted by law, such as experience and training, geographic location, additional qualifications such as licensure or certifications, market factors, and responsibilities.

• Health, dental, vision, life and disability insurance
• Bonus plan
• 401(k) retirement plan with company match
• Company provided Profit Sharing
• Participation in Magid Paid Time Off (PTO) Policy
• 9 Paid Holidays

Magid Glove & Safety is a leading manufacturer, distributor, and importer of hand protection and safety products, e.g., work gloves, fall protection, reusable and disposable respirators. We are an innovative, growing, and privately held business that has been delivering safety solutions to thousands of companies since 1946.

Magid is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.