Customer Service Representative Customer Service - Flex Tek - Springfield

Titeflex/US Hose is a global leader in creating and adapting fluid and gas management products and quality programs, Titeflex expertise can be traced to its aerospace roots at the dawning of the space age. We provided solutions and service for demanding fluid and gas transfer requirements, whether the media be corrosive, caustic or combustible, under extreme pressure, temperature and flexing conditions.

Primary markets include aerospace, chemical, petro-chemical, pulp and paper, petroleum equipment, heavy equipment, compressed gas, automotive, refrigeration, transportation, and dozens of other niche markets. The company has a long history of expertise in PTFE extrusion and wire braid reinforcement, and composite hose as the new integration of flexible metal hose with the merger of US Hose. Titeflex’s background and experience in stringent and demanding hose requirements plays into the strengths of our applications engineers.

We are able to assimilate some of the most difficult and demanding applications known today into customer satisfaction, borrowing from our experience and core technology. Committed to quality, Titeflex Quality Systems are 3rd party certified and has received numerous other certifications and accreditations.

Summary Directs and coordinates customer service and estimating activities of establishment to service, maintain, and respond to customers by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Reviews customer requests for quotes and purchases to ascertain viability of the quote and respond to order placement.

Prepares schedules for estimating, purchasing, and engineering in order to coordinate response to customers for bids and quotes.

Coordinates response to customer inquiries for status of their order. Informs the customer of pricing, shipping date, anticipated delays and any additional information needed by the customer.

Maintains updated cost records in order to maintain quoting system to respond to customer inquiries.

Confers with production, shipping, warehouse to expedite orders.

Maintains customer name and address database.

Maintains updated order entry and booking system in MRP.

Coordinates integration of the following functions in preparing quotes; estimating, purchasing, quality and engineering.

Computes price, discount, sales commission and shipping charges as required.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree (B.

A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software;
Internet software;
Manufacturing software;
Order processing systems;
Spreadsheet software and Word Processing software.

Other Qualifications

Some travel to visit customers may be required up to 5%.

Physical Demands The physical demands described here are representative…