Senior Facilities Service Manager - Mechanical; M3

Position: Senior Facilities Service Manager - Mechanical (M3)
** Job Description*
* This role is focused on  
** service execution, uptime protection, mean time to repair reduction, and long-term asset performance
** rather than mechanical system design. A key objective of this position is to build, lead, and continuously improve an  
** in-house self-perform maintenance program** , ensuring the team has the capability, processes, and discipline to safely execute maintenance and troubleshooting activities in a mission-critical environment.

** Responsibilities*
* ** Eligibility and Location Requirements*
* This position requires U.S. citizenship and is located onsite in Saline, Michigan. Relocation assistance may be available in accordance with Oracle's relocation policies.

** Key Responsibilities*
* + Lead the onsite mechanical facilities technician team responsible for maintenance, troubleshooting, repairs, and service execution for mission-critical cooling and HVAC systems.

+ Serve as the direct manager for Mechanical Facilities Technicians, providing day-to-day leadership, work prioritization, coaching, performance management, and development.

+ Build and lead an in-house self-perform maintenance program for mechanical systems, including planning, training, execution standards, and continuous improvement.

+ Oversee maintenance and service execution for large-scale mechanical and cooling infrastructure, including chillers, CRAH/CRAC units, pumps, cooling towers, heat exchangers, piping systems, and associated controls interfaces.

+ Manage vendors, contractors, and internal service teams, enforcing SLAs, workmanship standards, response expectations, and safe execution practices.

+ Track system health, equipment reliability, energy performance, maintenance effectiveness, and service execution metrics, using data to improve uptime and reduce repeat failures.

+ Own mechanical safety programs, regulatory compliance, and technician training related to maintenance execution, refrigerant handling, contractor oversight, and safe work practices.

+ Support incident response, service restoration, capacity changes, maintenance planning, and post-event reviews to strengthen reliability and execution discipline.

+ Partner closely with Facility Managers, Engineering, Reliability, Controls, Construction, and Commissioning teams to ensure effective handoffs, operational readiness, and maintainability of installed systems.

+ Drive continuous improvement in maintenance procedures, spare parts readiness, documentation quality, technician capability, and service response standards.

+ Ensure the site is prepared to support 24/7 mission-critical operations through proper staffing, escalation readiness, training, and maintenance planning.

** Ideal Candidate Profile*
* + 3-5+ years of experience in HVAC, mechanical service, critical facilities maintenance, or related uptime-critical environments such as data centers, healthcare, industrial plants, semiconductor, or large commercial infrastructure.

+ 1-3+ years of experience leading technicians, service teams, or field maintenance operations.

+ Strong practical understanding of large-scale cooling systems, HVAC service operations, controls interfaces, redundancy strategies, and energy-performance considerations.

+ Experience managing maintenance execution, vendor performance, technician development, and incident response in operational environments.

+ Associate's or Bachelor's degree in Mechanical Engineering, HVAC technology, facilities management, or related field preferred; equivalent technical and field leadership experience also valued.

** Skills and Competencies*
* + Strong crisis management and service leadership in high-availability environments.

+ Proven ability to improve maintenance quality, service reliability, and execution discipline.

+ Strong people leadership with the ability to develop technicians and reinforce accountability.

+ Clear communicator who can coordinate across operations, engineering, and vendor teams.

+ Strong operational judgment and ability to prioritize in time-sensitive situations.

** Preferred Skills / Certifications*
* +

Experience with mission-critical cooling infrastructure including chillers, CRAH/CRAC systems, pumps, cooling towers, heat exchangers, valves, and mechanical distribution systems.

+ Familiarity with BMS/controls integration, alarm response, trend analysis, and service coordination with automation teams.

+

Experience with preventive maintenance, predictive maintenance, CMMS systems, energy optimization, and service KPI tracking.

+ EPA Section 608 Certification preferred where refrigerant-handling responsibilities apply.

+ HVAC trade license or mechanical certification where applicable.

+ OEM training or manufacturer certifications related to chillers, cooling systems, controls platforms, or critical mechanical equipment preferred.

+ OSHA 30 preferred.

** Physical Demands / Work Environment*
* This is a mission-critical onsite role supporting 24/7 operations where continuous uptime is essential; as such, regular attendance,…