Senior Service Engineer - Remanufacturing

## Senior Service Engineer - Remanufacturing Apply locations:
Mossville, Illinois time type:
Full time posted on:
Posted Todayjob requisition :
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** Career Area:
** Product Support
*
* Job Description:

**** Your Work Shapes the World at Caterpillar Inc.
** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.
** Caterpillar Remanufacturing
** Do you have a passion for helping customers and supporting a sustainable solution? Since 1973, Cat Reman has helped bring the value at the core of every Cat product back to life. Customers look to us to provide a high-quality solution that is good for their business - and promotes sustainability. It's important to us to deliver. Our team is full of industry leaders.

Together, following common values, we share a passion for delivering sustainability benefits that help the company contribute to a circular economy. It’s rewarding work, with an inspiring team, where every contribution matters.
** Role

Summary:

**** Our Caterpillar Remanufacturing Division currently has an opening for a Senior Product Service Engineer position located in the Mossville, IL facility.
** In this role, you will collaborate with dealers, product support personnel, product groups and manufacturing facilities, to enhance the Caterpillar remanufactured product reliability and durability, while meeting the needs of customers worldwide.
*
* What you will do:

*** Respond to global dealer technical inquires submitted to the Dealer Solution Network that require Tier 2 support
* Find issues and initiate Fix It solutions for Cat Reman drivetrain, hydraulic and electronic products
* Support PIQ, BIQ & CPI projects with Failed Parts return, Failure Analysis, contribute to PCA ideas, facilitate Field Validation, release Service Publications and propose Field Support plans.
* Understand Reman product and processes in order to support Cat dealers, Regional Commercial Sales, Regional Product Support reps, and Caterpillar Machine and Component Product Support team members.
* Conduct dealer, customer and Reman facility visits to provide technical assistance on urgent field problems.
* Collaborate with new side Service Engineers to improve the design, salvage process or manufacturing process to correct product problems common between new and Reman products.
* Represent Cat Reman at industry dealer service conferences.
* Lead or support special projects to improve Reman quality.
* Based on customer need, on occasion, off shift support will be required, including holiday or evening hours.
** Education and Experience Requirement
*** Associates Degree
* Professional experience within drivetrain, electronic or hydraulic systems design, validation, product support, or technical field experience.
* Strong mechanical aptitude and analytical ability.
* Strong written and oral communication skills to communicate technical information effectively with a wide range of personnel, including internal team members, dealers, customers, and suppliers.
** Skills you will have:**
* ** Customer Focus:
** Extensive knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
* ** Data Gathering & Analysis:
** Extensive knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
* ** Service Excellence:
** Extensive knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
* ** Effective Communications:
** Extensive experience and understanding of…