Servicing Specialist

The Tiffany & Co. Repair Services Representative accurately assesses repair orders to identify technical assignment based upon their understanding of individual technical expertise and anticipated labor time per repair, while balancing the client need by date. The RS Representative maximizes work flow and efficiency by capturing all relevant information in the system and escalating any anticipated servicing issues.

• Repair Services Representative should be able to identify volume, type of repairs and expected customer due date based upon repair request and technical needs while being alert of short date, late-moving orders in an organized manner. Repair Services Representatives will work with Management to manage issues & projects where applicable.
• Quality - Complete all processing work according to Tiffany quality and design standards; read, understand and follow written repair/processing instructions and seek clarification when needed; inspect all assigned orders for additional needs and elevate as appropriate.
• Productivity - Meet or exceed established productivity standards based on work mix and role.
• Organization - Maintain assigned orders in an organized fashion ensuring that due dates are adhered to; report any late or potentially late orders to administration or management. Maintain an organized workspace. Request any needed parts, consumable material, tools or supplies when asked by management or technical staff according to established procedures

• Develop a working knowledge of Tiffany & Co. products including but not limited to designers, collections, materials, methods of manufacture.
• Proactively seek and apply new skills and techniques that result in quality, safety or productivity improvements.
• Proactively share skills and techniques with coworkers; actively collaborate with coworkers, administration and management in problem solving and process improvement. Service center support:
• Provide assistance as needed throughout the center; perform alternate as needed and as capable; assist administration with workflow management; participate in special projects.

• Comply with all health and safety requirements including personal protective equipment, hazardous material handling and disposal, machine guarding, ergonomics, etc.
• Maintain a safe workstation free from risks by complying with Tiffany's established safety policies and procedures. Immediately report any safety incidents, including "near misses", to management
• Contribute to the safe and efficient operation of the workshop; assist in cleaning and maintaining common areas and equipment; report any worn, broken, or unsafe tools, equipment and supplies; identify and report any gaps in workshop infrastructure.

• High School diploma or equivalent with strong verbal and written communication skills and proficiency with Microsoft Office
• 2 years' experience in an administrative business environment

• Experience in a technical environment
• Knowledge of Tiffany & Co. computer systems (i.e. Repair System, AS 400, etc.)
• Graduate Gemologist preferred

The hiring range for this position ranges from $23- $31per hour. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind.

Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.