Customer Service Representative

Compensation and Location

Compensation Range: $15.00 to $17.00 Hourly.

Location:

3650 S 6th Street Rd, Springfield, Illinois 62703 United States of America.

We are recruiting Customer Service Representatives who are friendly, motivated, and people‑oriented. The role involves serving as the face of U‑Haul, assisting customers with equipment, and ensuring excellent service through inspection, maintenance, and use of technology.

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & prescription plans (if eligible)
• Paid holidays, vacation, and sick days (if eligible)
• Life insurance
• Met Life Legal Program
• Met Life auto and home insurance discounts
• Apple products, Dell computers, cell phone plans, hotels, and more discounts
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Dental & vision plans
• Business travel insurance
• You Matter EAP
• Life Lock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s Smart Dollar Program

• Assist customers inside and outside a U‑Haul center with products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, checking fluid levels.
• Answer questions and educate customers about products and services.
• Prepare rental invoices and accept equipment returned from rentals.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

The work involves moderate risks and discomforts that require special safety precautions, such as working around moving parts or machines, fumes or irritant chemicals. Employees may be required to use protective clothing or gear, including masks, goggles, gloves, or shields.

The work requires some physical exertion, including long periods of remaining stationary, moving indoors and outdoors, reaching objects at varying heights, and moving equipment weighing a minimum of 50 lbs, either assisted or unassisted.

U‑Haul Holding Company and its subsidiaries will not hire or re‑hire individuals who use nicotine products in states where U‑Haul will decline to hire nicotine users:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington.

U‑Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on request for applicants during the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.