Member Team Lead

Position Summary

Assists management with the supervision of associates in the assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance on member service approaches to resolve member complaints and issues according to company guidelines, and ensuring compliance with company policies and procedures. Supports recruiting, hiring, scheduling, promoting, coaching, and evaluating associates in alignment with Open Door Policy.

• Communicate and support membership by providing information on membership types, programs and benefits to current and prospective members; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; complete and maintain marketing recaps and required documentation; strive to meet membership goals; promote the value of Sam’s Club products and services.
• Provide and ensure member service by acknowledging the member and identifying needs; assist with purchasing decisions; locate merchandise; guide and support members regarding self-service technology; assist with transactions using registers or self-checkout; ensure club pickup orders are filled.
• Oversee assigned area by handling claims and returns; zone the area; organize merchandise; identify shrink and damages; maintain availability of carts and flatbeds; assist members with transporting items; follow cart retrieval procedures and maintain parking lot cleanliness.
• Complete accounting records and other documentation by following office procedures; provide funds for proper register operation; create and interpret financial analyses; assist with accounting investigations; prepare daily deposits; oversee cash fund transfers; investigate overages/shortages; maintain confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes to meet business needs by collaborating with managers, coworkers, customers, and other partners; analyze information from multiple sources; monitor progress and results; identify and address improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, and ethics; explain and apply these in business processes; implement action plans using Open Door Policy; assist management with correcting ethical and compliance issues.
• Lead and participate in teams by managing resources, determining customer needs and priorities, coordinating work, providing advice and feedback, and modeling adaptability to change.

• Foster an inclusive workplace that values differences and belonging; support associates to thrive and perform; attract top talent.
• Work as a team; build strong relationships; communicate with impact, energy, and positivity to motivate and influence.
• Strengthen the team by mentoring others and recognizing contributions and accomplishments.

• Maintain the highest standards of integrity, ethics, and compliance; model Walmart values; hold self and others accountable; support Walmart’s goal of positive impact for associates, customers, members, and the community.
• Act in a selfless, humble, honest, fair, and transparent manner.

• Deliver results while putting the customer first.
• Make decisions based on reliable information; balance short- and long-term priorities; consider how your work impacts the team’s ability to deliver for stakeholders.

• Display curiosity, a desire to learn, and resilience; take calculated risks.
• Drive continuous improvement; open to new technologies and skills; support others through change.

At Sam’s Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• 6 months retail experience including operating front-end equipment (e.g., cash register) and 6 months customer service experience
• Must be 18 years of age or older