Assistant House Manager

Assistant House Manager

Position Title
- Assistant House Manager

Student Status
- Work Study Optional – You are not required to be a Federal Work Study Recipient to hold this position.

Work Location
- Springfield Campus

Department
- Juanita K Hammons Hall

Hiring Range - $15/hour

Sponsorship Information
- Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship.

Department/Employer Operating Hours
- Varies - mostly evenings and weekends

How many hours per week are required? - Varies

Description of Primary Duties
- At Juanita K Hammons Hall, Assistant House Managers are responsible for the front of house operations during the run of a performance or event. This includes the lobby and audience areas. Assistant House Managers welcome the public to the theatre and oversee their safety and well-being before, during, and immediately after a show. They are responsible for opening and closing the house before and after a show with diligence and speed.

They need to be able to communicate well, and work as a team with fellow employees. This position also works closely with Hammons Hall volunteers, who serve as ushers and ticket-takers. An assistant house manager needs to be friendly, punctual, and reliable.

Key duties of this position include:

• Responsible for ensuring excellent customer service from front-of-house staff.
• Assists with front-of-house operations for public and preview performances.
• Provides an excellent patron experience at all performances.
• Manages printed program distribution and secures programs and other patron materials.
• Maintains the appearance of the lobby and all public areas; communicates with Maintenance, as necessary, to ensure a clean environment.
• Resolves conflicts with patron issues.
• Coordinates volunteer positions during shows.
• Coordinates performance timelines with backstage, including preshow lecture, curtain speeches, and intermission.
• Maintains ticket-scanning equipment, assistive listening devices, and walkie-talkies for communicating with co-workers.
• Completes and distributes house report for each performance, if required.
• Provides leadership in emergency situations, including fire alarm and inclement weather warnings.
• Works to ensure all house management needs are met

Please note:

This is a public-facing position and requires a professional appearance. Assistant House Managers will be provided with a uniform shirt/vest. Employees are responsible for providing and wearing black dress pants or a black skirt, black dress shoes, and black socks that comply with the dress code.

Required Qualifications
- Customer service experience, ability to lift up to 40 pounds for short periods of time, and flexible schedule.

Required Certifications

Additional Qualifications

Special Instructions to Applicants

Contact Information
- Josh Inmon

Equal Opportunity Statement
- Non-Discrimination Statement Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University.

Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America.

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